IT Field Service Engineer

ph3Company Description /h3 pEurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. /p pEurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. /p pWe’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners. /p h3Job Description /h3 pDo you enjoy helping colleagues get the most out of their IT environment and do you want to play a key role in supporting critical laboratory operations? At Eurofins, you’ll have the opportunity to make a direct impact by ensuring reliable, secure, and efficient IT services across multiple locations. /p pAs an IT Field Service Engineer, you provide hands‑on technical support to business users on-site, promote Eurofins IT best practices, and collaborate with IT teams on daily operations and projects. You work closely with Infrastructure teams and report into the IT organization, contributing to a stable and compliant IT environment. /p pIn this role, you support users with hardware and software issues, ensuring fast and effective resolutions. You collaborate with colleagues across IT and ensure projects are delivered smoothly with minimal disruption to forensic (business) operations. You will be based in Maastricht, with regular travel to support our offices in Bruges, Cologne, and Amsterdam. Travel to these locations is required on a monthly basis. /p h3Key responsibilities /h3 h3Customer Stakeholder Engagement /h3 ulliDeliver a professional, customer-focused service to laboratory staff and business users. /liliCommunicate clearly with users regarding progress, resolution, and next steps. /liliBuild positive working relationships with site staff and IT colleagues. /li /ul h3Field Support End‑User Services /h3 ulliProvide on‑site IT support for desktops, laptops, peripherals, and specialist laboratory devices. /liliResolve incidents and service requests efficiently in line with agreed SLAs. /liliInstall, configure, maintain, and replace IT hardware and software. /liliSupport user account setup, access requests, and device onboarding. /li /ul h3Incident Request Management /h3 ulliDiagnose and troubleshoot technical issues across hardware, software, and connectivity. /liliEscalate complex or unresolved issues to the Lead IT Field Support Engineer or Infrastructure teams as appropriate. /liliSupport Priority 1 and Priority 2 incidents when required, including out‑of‑hours support where agreed. /li /ul h3Site Operational Support /h3 ulliProvide IT support for forensic laboratories, ensuring minimal disruption to operational activities. /liliAssist with IT rollouts, refresh programmes, and site‑based changes. /liliSupport basic network tasks at site level (patching, connectivity checks, device swaps). /li /ul h3Asset Compliance Management /h3 ulliManage IT assets throughout their lifecycle, including deployment, tracking, and disposal. /liliEnsure adherence to Eurofins security policies, data protection, and compliance requirements. /liliSupport audit activities where required, including evidence gathering and validation. /li /ul h3On Call Out of Hours Support /h3 ulliParticipate in the IT Infrastructure on call rota, providing out of hours and emergency on site or remote support as required to maintain service continuity and meet Priority 1 and Priority 2 incident response targets. /li /ul h3Qualifications /h3 pWe are looking for someone who: /p ulliHas 3+ years of experience in IT Field Service, Desktop Support, or a similar role /liliHas strong knowledge of Windows environments and hardware troubleshooting /liliHas experience with tools such as Intune, SCCM, and laptop imaging /liliIs familiar with IT service management practices (e.g. ITIL) /liliCommunicates clearly and is customer-focused /liliIs able to work independently across multiple locations (Maastricht, Brugge, Keulen, Amsterdam) /liliIs fluent in English; proficiency Dutch is preferred /liliHas a valid Dutch driving license /li /ul pWe are unable to provide visa sponsorship for this position. /p h3About Eurofins TMFI /h3 pEurofins The Maastricht Forensic Institute (Eurofins TMFI) is the Dutch branch of Eurofins Forensics and part of a network of more than 1,500 forensic professionals. Eurofins TMFI provides forensic services to the police, the Public Prosecution Service, and the judiciary. /p pEurofins TMFI currently operates across three locations and is rapidly developing. The main forensic laboratory is based in Maastricht, while Amsterdam hosts various reporting experts. Under the trade name Verilabs, legally valid DNA kinship testing is offered from Gouda. /p pIn addition to delivering forensic services fully performed in the Netherlands—such as forensic DNA analysis and forensic medical examinations, Eurofins TMFI also acts as a managed service provider, offering services from other Eurofins Forensics laboratories and (international) partners to the Dutch criminal justice chain. /p pEurofins TMFI is a relatively small but fast-growing organization within the wider Eurofins network. The dynamic team currently consists of approximately 70 ambitious professionals and is strongly focused on supporting the Dutch criminal justice system with innovative, flexible, and customer-oriented solutions. /p /p #J-18808-Ljbffr