Regional Product Support Engineer

pJoin to apply for the strongRegional Product Support Engineer /strong role at strongLam Research /strong /pbrHieronder staat alles wat u moet weten over wat deze vacature inhoudt, en wat er van sollicitanten wordt verwacht.brp1 week ago Be among the first 25 applicants /pbrThe Group You’ll Be A Part OfbrpThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers' installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes. /pbrThe Impact You’ll MakebrpAs a Regional Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring customer satisfaction. /pbrWhat You’ll Dobrullibr/liliProvide technical expertise to resolve escalations on Lam’s products, acting as a Subject Matter Expert in specialized disciplines.br/liliPartner with account teams to present problem statements, identify root causes through data analysis, and secure buy-in for solutions.br/liliRepresent customer and technical requirements to the factory, driving actions to resolve and prevent escalations.br/liliCollaborate during Alpha and Beta phases with Product Group.br/liliUtilize Lam’s Knowledge Management system to resolve issues and share knowledge globally.br/liliMentor local engineers.br/li /ulbrWho We’re Looking Forbrullibr/liliEngineering degree or equivalentbr/lili5 to 7 years’ hands-on experience with etch toolsetbr/liliStrong interpersonal, negotiation, and communication skillsbr/liliProficiency in English (oral and written)br/liliExcellent customer management skills, with experience in handling difficult partnersbr/liliAbility to work independently and make decisions within responsibility scopebr/liliGood analytical and problem-solving skillsbr/liliAbility to work in a Fab environment and perform standby dutiesbr/liliWillingness to support short-term overseas assignmentsbr/li /ulbrPreferred QualificationsbrOur CommitmentbrpWe believe every individual should feel valued, included, and empowered to reach their full potential. We bring diverse individuals and perspectives together to achieve extraordinary results. /pbrpLam Research is an equal opportunity employer. We support non-discrimination and comply with all applicable laws. Our policies prohibit unlawful discrimination based on race, religion, color, national origin, disability, gender, age, sexual orientation, veteran status, or other protected categories. xgiwjmb /pbrpOur work location models include On-site Flex and Virtual Flex, providing flexibility based on role needs. /pbrAdditional Detailsbrullibr/liliSeniority level: Not Applicablebr/liliEmployment type: Full-timebr/liliIndustry: Semiconductor Manufacturingbr/li /ulbr