Team Lead IT Support

ppIf you are enthusiastic about driving high-quality IT services and building a strong support organization in a dynamic, international environment, we invite you to join our IT support team. /p h3Summary /h3 pLocation /p pEducation /p pBachelor /p pYears of experience /p p5+ /p pFunction field /p pIT Software Engineering /p pHours /p p38 /p pWe are currently seeking a skilled and dedicated Team Lead Support to lead our IT Support organization. In this role, you are responsible for the overall performance of the support function, including service levels, team effectiveness, and continuous improvement of processes and tooling. You ensure a customer-focused support experience and maximize team performance through coaching and development. /p h3Key Responsibilities /h3 pLead and manage the IT Support team, including performance management and coaching /p pEnsure high-quality, customer-oriented IT support services /p pMonitor and improve service levels in line with IT SLAs /p pDrive continuous improvement of processes and ServiceNow workflows /p pManage IT support tooling with a strong focus on ServiceNow /p pEnsure effective management of IT assets (lifecycle, tracking, compliance) /p pAct as escalation point for complex or critical incidents /p pAlign support operations with business needs and IT strategy /p pCollaborate with other IT domains to improve end-to-end service delivery. /p h3What we offer /h3 pA performance-based salary that grows with your results /p p33 days of leave per year (including public holidays) to support a healthy work-life balance /p pPension plan and travel allowance for on-site working days /p pFocus on personal development with a tailored growth plan /p pWide career advancement opportunities across various technical roles and projects /p pA young, entrepreneurial, and innovative company culture /p pFlexible working hours in a 24/7 environment, with bfree /blunch or dinner on-site /p piPhone, laptop, and other necessary tools to help you perform your work optimally /p pbFree /bsports facilities on campus to help you stay healthy and fit. /p h3What you bring /h3 pBachelor’s degree in Computer Science, Information Technology, or related field /p p5+ years of experience in IT Support or IT Service Management /p pProven experience leading or coaching support teams /p pStrong knowledge of ITIL processes (incident, request, problem, change) /p pExperience with ServiceNow is required /p pExperience with IT asset management /p pStrong customer-oriented mindset /p pStrong analytical and communication skills /p pExperience in an international or fast-paced environment is a plus /p pExcellent communication and interpersonal skills, with the ability to work collaboratively with clients and internal teams. /p pLocated around Eindhoven or willing to relocate /p pFluent in English, both spoken and written, Dutch is considered a plus. /p p#LI-DNI /p h3About Prodrive Technologies /h3 pWe are dedicated to creating meaningful technologies that make the world work. We want to contribute to innovations that tackle major challenges in society, such as improving the quality of medical imaging. Besides, our technologies contribute to reducing the global dependency on fossil fuels and minimizing human exposure to air pollution. In other words, we create meaningful technologies that make the world work. /p pYes, I would like to share my information in the talent pool. By doing so, I consent to being notified about future job openings and opportunities within your organization. /p /p #J-18808-Ljbffr