Service Advisor (Dutch speaking)

General DescriptionpYou are responsible to deliver an excellent service experience to our customers, manage day-to-day business and develop appropriate standards and processes to continuously elevate the overall service experience. This position interacts with all corresponding departments and our other offices located in Europe, to provide and process information in response to (technical) inquiries, concerns, complaints and other product related questions. /pbrBent u klaar om te solliciteren? Zorg ervoor dat u alle verantwoordelijkheden en taken die bij deze functie horen begrijpt voordat u verdergaat.brKey ResponsibilitiesulliManage our service center for KickScooters in the Benelux /liliResponsible for technical support to dealers eScooters/eMopeds in the Benelux /liliCustomer focused: support dealers (B2B) either by telephone or electronically concerns or complaints /liliManage service level agreements with key retailers /liliOperate mainly from your desk where you advise and follow up on customers on technical queries /liliProcess warranty claims of the dealers in SAP /liliObtain and evaluate all relevant information to handle inquiries /liliOperational excellence: you must understand and own every aspect of the service center’s performance /liliAdvise and follow up on customers on technical queries /liliDirect requests and unresolved issues to the designated resource /liliCommunicate and coordinate with internal departments /li /ulQualifications and SkillsulliBachelor degree preferable in a technical area /liliExcellent knowledge of customer service principles and practices /liliTechnical acumen is required – you must develop a knowledge of all Segway products /liliKnowledge of administrative xgiwjmb procedures /liliAble to work independently and exercise good judgement /liliFluent in English and Dutch, both verbal and written /liliAdvanced use of Microsoft Office /liliProactive attitude and taking initiative /liliTeam player with excellent communication and listening skills /liliProblem analysis and problem-solving /liliHigh attention to detail and accuracy /liliData collection and ordering /liliStress tolerance /li /ulpAcquisition in response to this vacancy is not appreciated /pbr