Business Operations Specialist

ppbOperations Specialist (Customer Fulfillment Team) /b /ppbLocation: /b Almere or Utrecht, NL | bReports to: /b Team Leader, Customer Fulfilment /ph3Why Toshiba Global Commerce Solutions? /h3pAt Toshiba Global Commerce Solutions, Inc., we’re not just enabling the retail industry—we’re transforming it. Recognized globally as the market share leader in retail store technology, we work with many of the world’s top retailers to deliver innovative, integrated solutions that connect in-store and digital experiences. /ppEvery day, we help our customers to solve complex, real-world challenges and create more engaging, efficient and meaningful shopping experiences through cutting-edge technology. From advanced Point-of-Sale systems to next-generation in-store innovations, our end-to-end solutions keep retailers ahead in a rapidly evolving market. /ppGuided by our "Together Commerce" philosophy, we collaborate closely with clients to drive meaningful results—with insight, integrity, and impact. As part of Toshiba Global Commerce Solutions, you'll be an integral partner to the success of our customers. If you're driven by innovation, inspired by transformation, and ready to shape the future of global commerce, you’ll find your place here. /ph3What's 'In-store'? - Role Overview /h3pAs the Operations Specialist (Customer Fulfillment), you’ll manage a wide range of commercial activities for our direct accounts and business partners. A valued member of the European Supply Chain department, you’ll collaborate and knowledge-share within a diverse, multilingual team and engage with a variety of leading Retail customers. /ppIn this position, you will have the autonomy to work independently on both routine and complex scenarios whilst also engaged cross-functionally to problem solve and steer the business forward. You’ll develop strong process knowledge, use departmental tools confidently, and help onboard and support new team members when needed. If you're looking for a role where you can challenge yourself, make a difference, and grow with the business, we'd love to hear from you. /ppFlexibility to adjust working hours, particularly around month-end and quarter-end, is important for success in this role. A strong command of English and Dutch are essential, whilst proficiency in another European language such German or French is advantageous. /ph3Key Responsibilities /h3pProvide support for all commercial activities relating to customer fulfillment and order management: /pulliReview, validate, process and manage customer orders work using Oracle modules to manage contracts in a timely and accurate manner. /liliWork closely with the European Supply Chain team to monitor, prioritize product delivery and any logistic issue. /liliProvide contractual, operational, and transactional support directly to our internal and external customers. /liliIn collaboration with Finance, investigate and resolve billings issues or discrepancies in a professional manner, maintaining customer contact and keeping a documented record. /liliMaintain and improve processes, focusing on efficiency, automation, and reducing manual work. /liliSupport annual budget planning, quarterly forecasting and audits by maintaining accurate, accessible records. /liliContribute to team knowledge by developing expertise with tools and processes and assisting with training of new employees. /li /ulh3What We’re Looking For /h3ulliPrevious experience in sales support, operations, order fulfillment or equivalent. /liliExperience in contract and order management. /liliProficiency in Microsoft Office, especially Excel; familiarity with SharePoint and PowerPoint is a plus. /liliAbility to communicate clearly and professionally in English, Dutch, and an additional European language to meet customer and business needs. /liliHighly organized, detail-oriented, and able to manage competing priorities. /liliCollaborative, customer-focused, and comfortable working independently. /li /ulh3Why Join Us? /h3pAt our company, you'll have the opportunity to make a real impact in a collaborative and fast-paced international environment. We value fresh ideas, encourage continuous learning, and empower our people to take ownership of their work. /ppJoining our team means you'll: /pulliBe part of a supportive, collaborative culture where your contributions are valued. /liliWork on meaningful projects that influence the business and drive innovation. /liliHave opportunities to develop your skills and grow your career. /liliCollaborate with talented colleagues across multiple functions and countries. /liliEnjoy the flexibility and autonomy to do your best work while maintaining a healthy work-life balance. /li /ulh3EEO /h3pToshiba is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. /ppIndividuals who may require reasonable adjustments because of a disability for any part of the employment process should email to inform of any requests. /ph3Diversity, Equity Inclusion /h3pWe at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we’re committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). /ppWith over 50+ years of commitment to retail, we are RETAIL. Our RETAIL values (respect, empowerment, teamwork, adaptability, leadership) characterize what our employees and clients can expect when they work with us every time and all the time. We’re passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future. /p /p #J-18808-Ljbffr