Customer Service Representative

Job Req Number:  124144
Time Type: Full Time

Move forward as Customer Service Representative at DSV in Venlo

Do you enjoy working in a dynamic logistics environment and tackling operational challenges? Do you always strive for the highest level of customer satisfaction and take ownership of your work? Then we would like to meet you!

You get it done

As a customer service representative, you are the first point of contact for our customers within a fully automated warehouse in Venlo. You ensure that all inquiries, orders and complaints related to storage and transport are handled accurately and efficiently. You play a key role in keeping the operational processes running smoothly: you’re on it.

How you do this? Using your knowledge of logistics operations and systems, you make sure that the correct data and planning are in place for inbound goods, order processing and outbound shipments. You closely monitor the automated pick and pack process, identify deviations and proactively communicate with customers, internal teams and carriers. You achieve this by:

• continuously monitoring automated warehouse processes through the WMS;
• identifying disruptions and informing customers in a timely manner about delays or changes;
• acting as the operational point of contact for assigned customers and internal stakeholders;
• handling customer complaints and coordinating follow-up actions when required.

Your team stands out within DSV by an international and supportive team where collaboration, responsibility and a positive work atmosphere are key.

We are DSV, we grow

DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.

“Behind every logistics process is a person. And you are the one who listens, thinks along, and makes a difference for our customers every single day,” says Susanne Theeuwen, Supervisor Customer Service.

In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.

You bring

• experience in a similar customer service or logistics-related role;
• affinity with logistics processes and automated warehouse environments;
• customer-oriented, proactive and solution-focused mindset;
• strong communication skills and the ability to quickly learn new systems;
• excellent command of both Dutch and English, spoken and written.

It all counts for this vacancy of customer service representative in Venlo . Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.

You get

Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:

• competitive salary according to the DSV Solutions collective labour agreement;
• professional yet informal working environment where your voice matters;
• 24 vacation days, 4 additional leave days (ADV) and 8% holiday allowance;
• an attractive pension scheme;
• access to training and development through the DSV Academy.

Move forward

Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Xavier Pellaers answers all your questions via Het telefoonnummer op jobs.dsv.com bekijken or Het emailadres op jobs.dsv.com bekijken

We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .