Junior Customer Success Manager

At Dyflexis, we help millions of employees worldwide with our workforce management software. From the bakery around the corner to international hotel and retail chains. The software is powerful, customer questions are diverse, and no two days are the same. You’ll get to know the product inside out and contribute to something that’s growing rapidly in more than 20 countries.

How do we do it? We work in a fast-paced environment with short communication lines. There are no unnecessary meetings and no politics. Our Focus? Ownership, clear communication, and getting things done together. We move quickly, learn by doing, and continuously improve how we support our customers. Right now, that means building something new: turning the commercial requests that land on our desk into long-term client relationships, and growing your own portfolio along the way.

• Junior Customer Success Manager
• On-site
• The Hague, Zuid-Holland, Netherlands
• €3,000 - €4,000 per month
• Customer Success

This is what you'll do

This is a new role. You'll pick up inbound commercial requests and spot the opportunity in them, run campaigns around specific features, and take ownership of upselling clients onto higher packages. You'll start building your own client portfolio, small at first, and growing as you go. You'll work closely with Kirsten's team of four, plus support, and other teams across Dyflexis. You'll also get a taste of new business, qualifying leads, and routing them to the right person. Do well here, and there's a growth path forward, into customer success, new business, or consulting.

• Handle inbound commercial requests and spot the opportunity in them.
• Run campaigns around specific features to drive adoption and upsell.
• Handle renewals for the clients in your portfolio.
• Qualify new business leads that come your way and pass them on to the right person.

This is what you'll need

• 0 to 2 years of experience in a commercial, sales, or customer-facing role.
• Experience with Salesforce, or you pick up new systems quickly.
• Comfortable picking up the phone as much as you are managing an inbox.
• An affinity for IT. You're not afraid of software and get a feel for a new product fast.
• Commercially driven and proactive. You spot an opportunity and follow it through.
• Fluent in Dutch and English. (German, French, or Spanish is a big bonus.)

This is what you’ll get

At Dyflexis, you’ll be part of an ambitious, energetic, and customer-focused team. We offer:

• Fixed salary from €3,000 gross per month based on a 40-hour week (experience based), plus a performance-based bonus tied to your targets.
• Personal development budget to level up your skills.
• 25 vacation days plus your birthday off in exchange for cake.
• An in-house chef surprising you daily with fresh lunch.
• The best parties, drinks and trips (Winter sports, Ibiza and more).
• Membership at ARJ Training boxing gym (home of champion Tarik and Levi Rigters).
• Solid pension plan and 8% holiday allowance.
• Buy or sell vacation days, you decide.
• Travel allowance and WFH compensation.
• Friday chair massages to kick off your weekend.