IT Service Delivery Manager

ppWe are looking for an IT Service Delivery Manager who will take ownership of IT and OT service delivery within complex warehouse automation environments. You will act as the main point of contact for strategic customers, ensuring SLA performance, operational continuity and long-term customer satisfaction across mission-critical system. /ppThis is a customer-facing role where you will work closely with Service Contract Managers, support teams and operational stakeholders to manage incidents, changes, escalations and continuous service improvements. /ph3What we expect from you /h3ulliEnsure IT and OT services are delivered according to SLA and contractual agreements /liliDrive incident, problem and change management processes across operational environments /liliLead customer communication, service reviews, reporting and escalations /liliImprove service delivery strategies, governance and operational performance /liliSupport project transitions and pre‑sales activities from a service perspective /liliIdentify risks, safeguard business continuity and drive continuous improvements /li /ulh3What We Are Looking For /h3ulli8+ years of experience within IT/OT environments, including Service Delivery or Service Management /liliExperience with enterprise IT services, infrastructure, applications, networks or control systems /liliStrong stakeholder management and customer‑facing communication skills /liliKnowledge of ITIL processes and service management best practices /liliCommercial awareness and ability to identify service improvement opportunities /liliFluent in English and Dutch /li /ulpYou will work in an international and operationally critical environment supporting highly automated logistics and warehouse systems. The role combines service ownership, customer interaction and collaboration across multidisciplinary IT and operational teams. /ph3What You Can Expect From Us /h3pTMC is an international high-tech consultancy company that brings expertise to its clients in order to support them with the realization of their technological challenges. As such, TMC is operating as an expert center at the disposition of its clients and we help them to be more competitive in an ever more global and faster-changing technological world. At TMC we believe that people are the driving force behind technological innovation. That is why we want to create the best possible conditions for tech talents to thrive in. We offer you a challenging and stimulating work environment in which you can be the director of your own career. As an Employeneur you are part of our TMC family. Next to our outstanding technical expertise, fun and engagement are meaningful parts of our culture. /p /p #J-18808-Ljbffr