Workplace IT Support Engineer (ID: 4030)

As a Workplace IT Support Engineer, you will:ulliProvide L1/L2 onsite IT support for workplace incidents in enterprise environments.brZorg ervoor dat u de volledige omschrijving hieronder leest en solliciteer direct als u ervan overtuigd bent dat u aan alle eisen voldoet.br/liliTroubleshoot and resolve LAN and Wi-Fi connectivity issues. /liliManage and support enterprise printing services and related incidents. /liliPerform LAN/Wi-Fi proximity interventions and troubleshoot network-related workplace issues. /liliSupport hardware deployments, installations, configurations, and replacements. /liliManage IT assets and update asset records through ServiceNow. /liliHandle incidents, service requests, and operational tasks using ServiceNow. /liliEnsure workplace IT operations comply with security and operational protocols. /liliParticipate in governance reviews and support compliance-related activities. /liliDeliver responsive customer support, particularly during high-pressure incidents. /li /ulWhat You Bring to the Table:ulli6+ years of experience in enterprise IT support or workplace IT services.br/liliStrong hands-on experience providing onsite L1/L2 IT support. /liliProven experience supporting LAN and Wi-Fi environments. /liliGood understanding of enterprise printing services and troubleshooting. /liliPractical experience using ServiceNow for incident and service request management. /liliExperience supporting hardware deployment, configuration, and replacement activities. /liliStrong customer service and stakeholder communication skills. /liliUnderstanding of IT security, compliance, and operational procedures. /liliExperience working in structured enterprise IT environments. /liliKnowledge of workplace technology and Microsoft endpoint environments. /li /ulYou should possess the ability to:ulliDiagnose and resolve workplace IT incidents efficiently.br/liliTroubleshoot LAN, Wi-Fi, printing, and endpoint-related issues. /liliProvide effective L1/L2 technical support in onsite environments. /liliPrioritize and manage incidents based on business impact and urgency. /liliUse ServiceNow effectively for incident tracking, documentation, and resolution. /liliCommunicate technical issues clearly to both technical and non-technical users. /liliWork effectively under pressure while maintaining a strong customer-service focus. /liliFollow security, compliance, and operational procedures consistently. /liliSupport hardware rollouts and manage associated IT assets accurately. /liliIdentify opportunities to automate or improve repetitive IT support processes. /liliCollaborate with infrastructure, security, and workplace technology teams. /li /ulWhat We Bring to the Table:ulliAn opportunity to work in a structured enterprise IT support environment.br/liliExposure to workplace infrastructure spanning endpoint, network, printing, and hardware services. /liliOpportunities to work with ServiceNow for enterprise service management. /liliExperience with LAN/Wi-Fi support and workplace network troubleshooting. /liliExposure to enterprise hardware deployment and asset management processes. /liliOpportunities to work within established security and compliance frameworks. xgiwjmb /liliExposure to governance and operational review processes. /li /ulbr