C004580 Senior Technician (Centralized Service Desk) (NS) - TUE 27 Jan

OverviewpbDeadline Date: /b Tuesday 27 January 2026brVergroot uw kans om de sollicitatieronde te bereiken door de volledige functieomschrijving te lezen en snel te solliciteren.brbRequirement: /b Senior Technician (Centralized Service Desk)brbLocation: /b Brunssum, NLbrbFull Time On-Site: /b YesbrbTime On-Site: /b 100% /ppbTotal Scope of the request (hours): /b 450brbRequired Start Date: /b 2 March 2026brbEnd Contract Date: /b 31 December 2026brbRequired Security Clearance: /b NATO SECRET /pDutiesulliKnowledge management: Maintains knowledge management systems and content to meet business needs /liliKnowledge management: Supports others to enable them to complete knowledge management activities and form knowledge management habits /liliKnowledge management: Supports changes to work practices to support capture and use of knowledge /liliKnowledge management: Reports on the progress of knowledge management activities /liliKnowledge management: Configures and develops knowledge management systems and standards /liliApplication support: Follows agreed procedures to identify and resolve issues with applications /liliApplication support: Uses application management software and tools to collect agreed performance statistics /liliApplication support: Carries out agreed applications maintenance tasks /liliSystem software: Monitors operational systems for resource usage and failure rates, to inform and facilitate system software tuning /liliSystem software: Applies system software parameters to maximise throughput and efficiency /liliSystem software: Installs and tests new versions of system software /liliSystem software: Contributes to preparation of software implementation procedures with fall back contingency plans /liliIncident management: Provides first line investigation and gathers information to enable incident resolution and allocate incidents /liliIncident management: Advises relevant persons of actions taken /liliCustomer service support: Acts as the routine contact point, receiving and handling requests for support /liliCustomer service support: Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution /liliCustomer service support: Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate /liliCustomer service support: Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues /liliCustomer service support: Contributes to creation of support documentation /liliAdditional duties: Deputize for higher grade staff, if required /liliAdditional duties: Performs other duties as may be required /li /ulRequirementsulliThe candidate must have a currently active NATO SECRET security clearance /liliHigher vocational training in a relevant discipline with 2 years post-related experience, or a secondary educational qualification with 4 years post-related experience /liliGood knowledge of and experience in xgiwjmb the installation, maintenance and troubleshooting of OS Windows, MS Office, Visio, MS Project and Internet Explorer /liliExperience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN) /liliExperience in demanding customer facing roles and in end-user support in general /liliExtensive experience in performing user administration in MS Active Directory and Exchange /liliExperience of Outlook configuration and administration and troubleshooting in an MS Exchange environment /liliCompetency in call centre tracking tools /liliPrior experience supporting customers in use of application software /liliProficiency in using support software tools /liliStrong experience with automating IT tasks and processes and procedures /li /ulDesirableulliCourses/certifications in IT /liliService Desk Analyst Certification /liliITIL 4 Foundation /liliITSM - Incident Management /li /ulbr