Customer Experience Specialist - German and English Netherlands

Who we are

at Catawiki we come across exceptional objects such as these every day.

Catawiki is the leading online marketplace to buy and sell special objects. We offer over 75000 special objects in auction every week each reviewed and selected by one of Catawikis hundreds of inhouse experts specialised in Art Design Jewellery Fashion Classic Cars Collectables and many more.

Weve sold 10 million unique items to date and its our mission to become the worlds most popular auction destination for special objects.

Were an innovative pioneering and fastgrowing scaleup . If you think you can make a difference to our team go ahead and apply.

What does the role involve

At Catawiki you have the opportunity to engage and delight our broad variety of customers (Sellers and Buyers) by solving complex challenges and managing disputes and complaints. You make sure that customer queries are addressed and resolved in a correct and timely manner via diverse channels (email phone social media). When there is a dispute between a seller and a buyer you will mediate between the customers and find a solution that works for both.

The customer experience department plays an essential role in Catawiki as our customer experience specialists ensure that our customers return to our platform on a regular basis and thereby directly help grow the business. The customer experience department is also a crucial link between departments closely working with Sales and our Experts as well as other departments to improve the overall Customer Experience. Through their close customer contact CX brings valuable feedback on possibilities for improvements in our services.

This is who you are

You are motivated by providing delight to our customers you can communicate clearly and providing an excellent customer experience is your main goal. You will try your utmost to find fitting solutions to all problems and you do this in a patient and empathetic way. In addition you are:

• Professional speaking and writing skills in German and English ; strong communication skills.
• Strong analytical and critical thinking skills.
• Preferably previous experience in a customer experience/service environment or a customerrelated role (hospitality tourism retail callcenter etc.).
• Ability to quickly switch between various customer channels like phone and email communications.
• Ability to positively interact with your team and other departments.
• Available to work 32 to 40 hours per week.
• You are flexible with working at least 2 weekends a month and on some public holidays.
• You are currently based in the Netherlands.

Hear what our current CX Specialists say about the role:

As a CX International Specialist at Catawiki I enjoy being part of a team that strives to provide an excellent level of service to our buyers and sellers. Working with customers that are passionate about their special objects keeps the role engaging and fulfilling. No two cases are the same and we are continually learning and adapting to the fastpaced exciting environment that working at Catawiki brings. It is valuable to be a part of such a diverse and inclusive company where our voices are valued and heard. We are equipped with the tools and support to thrive as specialists and grow within Catawiki..

In return

• A competitive Annual Gross Base Salary of 32.400 37.200 depending on your level competencies and overall experience.
• A Work From Home Allowance to help with your monthly household bills.

Heres what we can offer you

This is your chance to join our mission to fulfill peoples passions as part of a young and dynamic organization. Youll be part of an enthusiastic highly motivated team of 800 Catawikians.

Additionally you can expect:

• A challenging role in a diverse international and fastgrowing organisation with over 50 nationalities.
• Regular fun activities both on and offline e.g summer parties boat rides and regular team events.
• Great secondary benefits including a holiday allowance and a fantastic pension plan paid for by Catawiki.
• Hybrid ways of working between home and office. We offer remote and activitybased working suited to the team and individual responsibilities
• We care about our teams wellbeing and offer a holistic wellbeing programme including our Employee Assistance Programme offering clinical services singlesession therapy wellness support and more.
• Tailored learning and development opportunities to support your personal and professional growth;

We want to help you celebrate special occasions in life by:

• Provide employees with a 100 EURO Catavoucher upon joining and 50 EURO birthday Catavouchers;
• Extra days of annual leave for work anniversaries at 3 5 8 and 10 years;
• Additional leave allowances for important life events such as moving engagement & marriage;
• Each year Catawikians get an additional days leave to Pursue their Passion!

Please note that our benefits offering changes depending on which country you are employed in. For our countryspecific offering please ask your recruiter.

Our commitment to you

Catawikis eclectic team represents an international and intergenerational mix of people from different professional and cultural backgrounds. We foster an inclusive and queerfriendly work environment committed to making every Catawikian feel welcomed and empowered. Whatever your story we encourage you to bring your unique perspective to the table.

Catawiki stands with Ukraine and encourages people displaced by the current conflict to apply. In addition to the several initiatives weve launched were open to ideas on ways we can continue to support the humanitarian effort.

Our offices and way of working

We have sensational offices in Amsterdam Groningen Paris and our newest office in Lisbon. Most of our employees are within commutable distance of one of our office locations and enjoy a hybrid work model. This means we expect you to be in the office 2 out of 5 days roughly 40% of your working time to collaborate and connect with each other. The exception is of course if the job description specifically states that the role is 100% remote as some experts and sales positions are.

Interested

Apply directly with an English CV and cover letter by submitting your information at the bottom of this page. By submitting your application you agree to .

If youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.