Senior Client Success Manager - Europe

h3Client Success Revenue /h3h3Senior Client Success Manager - Europe /h3pOwn retention and expansion management outcomes for Europe markets by translating demand signals into measurable pipeline and revenue impact. /ppFull TimeHybridSeniorAmsterdam (Hybrid) with Europe collaboration /ph3Role Overview /h3pPosition scope, strategic mission, and operating context. /ph3Role Mission /h3pDrive reliable execution in retention and expansion management with clear KPI governance, weekly optimization cycles, and high-quality stakeholder communication. /ph3Business Context /h3ulliYou will work with cross-functional squads supporting campaigns and delivery systems across Europe markets. /liliThis role contributes to our region-country-city operating model and reinforces commercial accountability. /liliYou will partner with strategy, delivery, and analytics leads to improve execution quality and speed. /li /ulh3Role Snapshot /h3ulliDepartment: Client Success Revenue /liliEmployment Type: Full Time /liliWork Model: Hybrid /liliPrimary Location: Amsterdam (Hybrid) with Europe collaboration /li /ulh3Core Responsibilities /h3ulliOwn end-to-end delivery for Client Success Manager initiatives, from planning through execution and optimization. /liliTranslate business goals into KPI trees, sprint priorities, and measurable weekly actions. /liliRun structured experiments and document performance learnings for scaling decisions. /liliCollaborate with adjacent teams to align creative, technical, and operational dependencies. /liliMaintain QA discipline, reporting clarity, and leadership-ready status updates. /li /ulh3Requirements And Qualifications /h3pCapabilities required to perform the role at a high level. /ph3Required Experience /h3ulli5-8 years of experience in retention and expansion management. /liliHands-on capability with success plans, risk tracking, renewal workflows. /liliStrong communication and stakeholder management in cross-functional environments. /liliData-informed decision making with comfort in KPI and performance analysis. /liliDemonstrated ownership mindset with the ability to execute against deadlines. /li /ulh3Preferred Qualifications /h3ulliExperience working across multi-country or multi-region delivery environments. /liliTrack record improving conversion quality, efficiency, or operational reliability. /liliConfidence in SOP documentation and process governance. /li /ulh3Hiring Process /h3pStructured selection focused on capability, execution quality, and team fit. /pulliStep 1: Application Review – Capability evidence and role fit are assessed against clear decision criteria. /liliStep 2: Role and Experience Screening – Capability evidence and role fit are assessed against clear decision criteria. /liliStep 3: Practical Assessment – Capability evidence and role fit are assessed against clear decision criteria. /liliStep 4: Leadership Interview – Capability evidence and role fit are assessed against clear decision criteria. /liliStep 5: Offer and Onboarding – Capability evidence and role fit are assessed against clear decision criteria. /li /ul #J-18808-Ljbffr