IT Infrastructure & Support Manager

pstrongCompany Profile /strong /ppnLighten is a European platform of distributed edge data centers, designed to meet the growing demand for AI, 5G, and hybrid cloud deployments. As a rapidly expanding provider, we offer scalable colocation hubs and best-in-class energy solutions across Europe. Our innovative and sustainable approach to digital infrastructure ensures reliability, efficiency, and future-ready solutions for our clients. nLighten’s current footprint is 34 data centers in 7 European countries, with the ambition to grow to 100 sites during the next 3-4 years. /ppstrongAbout the Role /strong /ppstrongWe are seeking a highly experienced IT Infrastructure Support Manager who is responsible for managing our Microsoft Azure 365 environment and managing our IT Support Desk Team of 3 FTE’s based in different countries within the EU. /strong /ppYou have a result driven and hands-on mentality, is pro-active and finds it a challenge to optimize and lead your IT Support Desk Team by example. With your (project) management and leading skill you find ways to reduce the time to fix and lower the incidents by performing root cause analysis. You use your analytic skills to manage through KPI’s, setting up policies and procedures. /ppYou work together with other IT departments, business divisions and external suppliers. You are the Senior specialist who can create a solid enterprise foundation from fragmented Microsoft environments that were inherited from the different take-overs. You know how to setup Technical IT policies, structure, documentation, on and offboarding procedures. Knows the standard topology of Networking to talk with and understand Network specialists. You are up to date on the latest Microsoft security developments and is used to take the technical lead to build and configure a solid enterprise foundation ready for the future. You are reporting directly to the Group IT Director. /ppAs nLighten is a fast-growing company where the IT department is in the process of being setup you are comfortable to work hands-on to take on all tasks that are related to IT, including Support Desk tasks, workplace management (installing hardware). In short: you are a pro-active builder that’s comfortable of doing things him/herself in the interest of the organisation. /ppstrongKey Responsibilities /strong /pulliManaging, Design and Administrating our Microsoft Azure 365 Environment /liliLead and develop the Support Desk team across multiple countries /liliOversee external IT suppliers and ensure service delivery /liliLead migration projects from on-site systems to the cloud /liliAdministration of Intune /liliImplementing a new ITMS (Topdesk) together with external consultants /liliAnalyse performance data and troubleshoot issues. /liliEstablish IT policies, onboarding/offboarding processes, and documentation /liliCollaborate with compliance teams on regulatory requirements /liliDefine and track KPIs; manage incident, change, and project workflows /li /ulpstrongWhat We’re Looking For /strong /pulli10+ years of experience in enterprise IT infrastructure and support /liliSupporting IT HBO or higher education and diploma’s /liliProven leadership in managing IT Support Desk operations /liliExperience with structured IT policy development and governance /liliPractical knowledge of networking fundamentals and cloud security /liliExperience in IT project management and complex system migrations /liliSkilled in troubleshooting, performance optimization, and KPI tracking /liliExcellent communication and stakeholder management abilities /liliHands-on, proactive, result driven approach; comfortable with scale-up environments /liliEnglish (must), Dutch (preferred), German and or French (bonus!) /liliAble to travel regularly to our offices within the EU /li /ulpstrongRequired Certifications /strong /ppstrongMust-Have: /strong /pulliMicrosoft Certified: EndPoint Administrator (MD-102) /liliMicrosoft Certified: 365 Administrator Expert /li /ulpstrongNice-to-Have: /strong /pulliMicrosoft Certified: 365 Security Administrator (MS-500) /liliMicrosoft Certified: Azure Security Engineer Associate /liliMicrosoft Certified: SharePoint Administrator Associate /liliMicrosoft Certified: Cyber Architect Expert (SC-100) /li /ulpstrongWhy Join Us? /strong /pullistrongTake ownership /strong of IT infrastructure and build a structured, scalable foundation. /lilistrongCareer growth /strong in a rapidly expanding company across Europe. /lilistrongLead key IT projects /strong with a high degree of autonomy and influence on strategy. /liliBe part of an innovative, collaborative team driving strongoperational excellence /strong. /liliEnjoy a stronghybrid work model /strong with flexibility (minimum three days in-office per week). /li /ulpstrongApply now /strong and be part of our journey toward a more connected, efficient, and sustainable digital future. /ppemAll selected candidates will undergo a background check to ensure a safe workplace, protect company assets, and comply with regulations. /em /ppstrongemDiversity Inclusion Statement /em /strong /ppemnLighten is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace, and we encourage applications from candidates of all backgrounds. Even if you do not meet every requirement listed, we welcome your application. We particularly encourage women and individuals from underrepresented groups to apply. /em /ph3Seniority level /h3ulliMid-Senior level /li /ulh3Employment type /h3ulliFull-time /li /ulh3Job function /h3ulliInformation Technology /liliIndustries /li /ul #J-18808-Ljbffr