Customer Success Partner Senior Advisor

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

 

 

 

 

Customer Success Partner Senior Advisor

 

 

Summary

 

SAP Business Data Cloud is a technology platform in Data & AI solution area that brings together data and analytics, artificial intelligence & intelligent applications in one unified environment. SAP Business Data Cloud is one of the highest profiles and fastest growing parts of the SAP portfolio and critical to SAP helping our customers innovate and grow with SAP.

 

In EMEA alone BTP-BDC represents a 1BN Euro business supporting > 8,000 customers. Aside from being the foundation for SAP applications it provides a modern platform of cloud capabilities to enable customers to extend, enhance and innovate above and beyond their existing applications.

 

The focus of this position is to join the SAP BDC Customer Success Manager (Customer success solution advisor) team and become the trusted advisor to some of our flagship EMEA customers, helping them drive a roadmap for SAP BDC adoption and consumption across their organization.

 

Responsibilities

 

• You will proactively partner with customers to sustainably increase consumption of SAP BDC & Analytical services, and coordinate activities with the Account Team, by building out a joint outcome-based Adoption plan and drive a mutual understanding of IT-Architecture and Business value.
• You understand the big picture, deliver expertise with digital transformation across different lines of business, advise on technical and business architectures.
• You are the primary SAP BDC strategic point of contact and will orchestrate success resources across SAP and customers, leveraging assets of the SAP BDC engagement model. 
• You are the primary point of contact to drive customer transformation journey strategy towards SAP Business Data Cloud
• You will analyze your customer’s Vision, Technical needs and execute consumption plans for your assigned customers.
• You will instruct and prepare the customer to make the best use of the solution, in alignment with SAP strategy and roadmap.
• You will be a voice of the customer to internal SAP stakeholders. You will work with colleagues from a broad variety of groups such as Cloud Success Services life-cycle relevant centers of experts, Account Teams, Pre-sales, Product Management groups, Support, Services, Partners, etc.
• BDC -CSP Senior Advisor may also be assigned to fulfill a customer’s premium subscription services.

 

 

 

Role Requirements

 

You will excel in this role if you:

 

• Have 5-6 years of experience working in the IT Industry in Customer facing roles. Your background could be Software Engineering, Solution Advisory & Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Consulting, etc.
• Have excellent understanding of one or more areas of the Data & Analytics portfolio - SAP Business Data Cloud covering Datasphere , SAP Analytics Cloud, Intelligent applications , BW- BW4HANA , Databricks ML – covering primarily Reporting , Planning and forecasting solutions.
• Have a working knowledge of hybrid and cloud-based landscapes and can guide customers on Solution Advisory , Cloud Strategies and Architecture guidance. 
• Certifications in SAP Business Data cloud solutions – Datasphere , SAP Analytics cloud , BW4HANA – BW , Enterprise architecture are a plus. 
• Have foundational knowledge of public cloud platforms and providers (e.g. Microsoft , Annaplan , Snowflake etc.)
• Have professional experience with implementing cloud initiatives.
• Have excellent communication and presentation skills. Familiarity with design thinking methodology is a plus.
• Communicate proactively and can prioritize efficiently. You have a strong sense of accountability.
• Can manage complex organizational dynamics both internally at SAP, as well as externally with customers and partners.
• Can continuously learn and adapt to the unique business and cultural practices of each region/country.
• Have a strong customer service mindset and customer empathy.
• Have a passion for learning new technologies and enjoy problem solving.
• Thrive in a dynamic team-based environment and can guide new team members into the role.

 

 

Other requirements: 

 

• Fluent in both English and local language Swedish or Danish or Finnish
• Already situated in Denmark as relocation is not supported for this position

 

 

Our Team

 

We pride on a work environment that is inclusive and diverse. Every idea and perspective are valued. 

 

The SAP Business Data Cloud CSP team is committed to sustain each other to ensure success, both individually and as a team. We have a pay it forward mentality and are always willing to help our colleagues. Our culture is built upon sharing best practices, utilizing communication platforms to answer each other’s questions, and bringing an entrepreneurial 

spirit to the mission of driving SAP BDC consumption growth together. We provide opportunities to lead regional and global workstreams that help us improve as a team and contribute to great customer experiences

 

 

 

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

 

AI Usage in the Recruitment Process

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Requisition ID: 455413 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid