Program Support Associate (Lithuanian & English Fluency Required)

ppTreviPay, The Pay by Invoice Company™, is the global B2B payments infrastructure partner for manufacturers, retailers, travel companies and banks. With our fully managed platform, intelligent apps, and 40 years of buyer intelligence, we help buyers buy, and sellers grow and get paid faster. Enabling more than $8B in global trade annually, TreviPay operates in 35 countries, with offices in Kansas, Mexico City, San Jose CR, Rijswijk NL, and Melbourne AU. /p pWe’re seeking a detail-oriented, customer-focused bProgram Support Associate /b who is fluent in Lithuanian with strong English communication skills to join our team. In this role, you’ll deliver high-quality support to both internal and external customers, handling inquiries across multiple channels while driving efficient resolutions and long‑term satisfaction. This is a great opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is motivated to continuously improve processes and customer experiences. /p pbFluent in Lithuanian (any additional European languages a plus) and have good written and oral English language skills. /b /p h3Duties and Responsibilities /h3 ul liDisplay high productivity, program knowledge, expertise, sound decision‑making, and proven ability to function autonomously. /li liProvide primary support and solutions for customer inquiries through phone and email communications for internal and external customers. /li liProvide complete resolution to customer inquiries and provide appropriate solutions for long‑term customer satisfaction. /li liDeliver engaging customer interactions through various communication channels. /li liEscalate involved or complex situations quickly and accurately to other team members, departments, or leadership. /li liSolid understanding of one or more programs based on team alignment. /li liProactively identify process enhancements that will improve department results and efficiencies. /li liFunction as a change leader by embracing change. /li liFlexible with tasks and hours to meet the department's and customers' needs. /li liSupports TreviPay policies/procedures. /li liPerform other duties as assigned by leadership. /li /ul h3Qualifications /h3 ul liFluent in Lithuanian and have good written and oral English language skills. /li liAbility to meet deadlines and adhere to SOP Policies. /li liProven ability to assess, prioritize, and balance daily workload while using personal judgment with sound decision‑making skills. /li liGood written and verbal communication skills. /li liPositive attendance, dependability, and reliability. /li liProficient knowledge of Windows applications, including Outlook, Word, and Excel. /li liProficient use of Saleforce/ Service Cloud. /li liAttention to detail. /li li1–2 Years of Experience. /li liHigh School / College Preferred. /li /ul h3Why you will love working at TreviPay /h3 ul liCompetitive salary /li liNS Business Card /li li26 vacation days annually at full‑time employment /li liPension plan with Nationale nederlanden /li liCasual environment and dress /li liEmployee referral program /li liProfessional, Innovative and highly collaborative team /li liHybrid work /li liCompetitive bonus scheme /li liDays off for volunteer work /liliFun activities and company outings /li liFruit at work /li /ul h3At TreviPay we believe: /h3 ul liin saying yes to unique and challenging requirements /li liempowered team members are creative team members /li liour products make the customer’s day just a little bit better /li liwork/life balance makes us all more effective /li /ul /p #J-18808-Ljbffr