Service Desk Specialist (m/f/d) - Uithoorn

pSelect how often (in days) to receive an alert: /pbrVoor de volgende functie kunnen diverse soft skills en ervaring vereist zijn. Zorg ervoor dat u het onderstaande overzicht zorgvuldig controleert.brService Desk Specialist (m/f/d) - UithoornbrpAt Evernex, we’re a global leader in third-party maintenance, helping businesses optimize costs and maximize the ROI of their data center infrastructure (servers, storage, and network equipment). With our presence in 165+ countries, over 330 forward-stocking locations for spare parts, and 24/7 technical support, we’re the trusted partner for IT departments worldwide. /pbrpAs IT continues to evolve, so do we! With our recent acquisitions of Integra, XSI, Maminfo, StorEx (Pty) Ltd and Ultra Support, we’re well on our way to becoming one of the world's largest and most experienced TPMs. /pbrpbWhy Your Work Matters—and What You're Making a Difference With It /b /pbrpOur Service Desk specialists are the first point of contact for customers when they need support. They ensure that customers’ issues are resolved quickly, provide guidance to colleagues, and help Evernex deliver world-class IT services globally. /pbrpYour responsibilities will include, among other things: /pbrullibr/liliCase/Incident Management: Contract review, spare parts ordering, monitoringbr/liliTechnician coordination: Searching for technical resources, dispatching with external partners, scheduling deployments with customers and techniciansbr/liliEnsuring compliance with Service Level Agreements: Supporting customers and responding to all types of inquiries, status monitoring, documentation in the ERP systembr/liliImplementing and maintaining service quality internally and externallybr/liliFirst escalation level for service partner-related incidents and issuesbr/liliCreating and processing complaintsbr/liliEscalation and de-escalation management and analysesCreating and maintaining documentation and presentationsbr/liliTraining/instructing new internal employeesbr/liliSupport with service desk-related topics and processesbr/liliSupporting the Service Desk Manager and the Service Desk Area Managerbr/li /ulbrpbWhat Makes You the Ideal Employee /b /pbrpWe are looking for someone who combines knowledge, experience, and passion: /pbrullibr/liliCompleted technical or commercial trainingbr/liliExperience in customer service and complaint management is an advantagebr/liliKnowledge of coordinating activities is an advantagebr/liliVery good written and spoken German and English skillsbr/liliA confident and friendly demeanorbr/liliAnalytical and process-oriented thinkingbr/liliOrganizational skillsbr/liliAbility to work in a teambr/liliFlexibility and resiliencebr/li /ulbrpbWhy you'll love working here /b /pbrpJoin Evernex and work on significant global projects that not only help companies develop smarter IT solutions but also have a positive impact on the environment. /pbrpWe have a relaxed and people-oriented atmosphere—less hierarchy, more teamwork. Find trust, flexibility, and the freedom to shape your role yourself while being completely yourself. /pbrpAnd you’ll have fun doing it: /pbrullibr/liliWork for a global leader in sustainable IT lifecycle management.br/liliEnjoy a dynamic, multicultural, and inclusive environment where every voice counts.br/liliExperience our culture, which values well-being, collaboration, compliance, and entrepreneurship.br/liliExpand your skills through ongoing training and career opportunities. xgiwjmb br/liliContribute to a more sustainable IT future.br/li /ulbr