RMA Service Operator

Do you enjoy working in an organized, hands-on environment?
Are you a reliable team player who thrives on collaboration and problem-solving?
Do you want a role where your hard work and attention to detail make a real impact?
If so, this could be the perfect opportunity for you!
Job Purpose:
The RMA Service Operator is responsible for managing the end-to-end Return Merchandise Authorization (RMA) process, including warranty validation, repair handling, logistics activities, and administrative support. The role ensures accurate processing, timely communication with customers and vendors, and efficient warehouse operations.
Accountabilities:

• Verify warranty status of returned products
• Request RMA approvals from OEMs/vendors
• Register and track RMA cases in internal systems
• Ensure correct documentation and compliance with vendor requirements
• Request repair quotes from vendors/OEMs
• Review, validate, and communicate repair quotes to customers
• Obtain customer approval and proceed with repair orders
• Monitor repair progress and follow up when required
• Perform order picking for outgoing shipments
• Prepare and pack goods according to shipping standards
• Process incoming goods (receiving, inspection, booking)
• Handle shipping activities (labeling, documentation, dispatch)
• Support general warehouse operations and stock handling
• Book incoming receipts into the system accurately
• Maintain and update RMA and repair status records
• Send periodic reports to repair vendors/OEMs
• Provide customers with status updates and required details
• Ensure proper filing and traceability of all transactions

Knowledge Skills and Experience:

• Able to converse and write effectively in English and Dutch.
• Written and verbal communication skills
• Basic computer skills
• Attention to detail
• Analytic skills
• Documentation skills
• Reporting skills
• Good team player
• Good decision-making skills
• Able to execute instructions and to request clarification when needed.
• Possesses basic clerical and data entry skills.
• Possesses strong data entry skills.
• Possesses strong multi-cultural interpersonal skills.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Reach truck certificate is a pre (not mandatory)
• Experience in RMA, service operations, or warehouse environment is a plus

What We Offer

• Challenging tasks in a supportive and motivated team.
• Opportunities to grow and develop new skills through training and guidance.
• A modern, inclusive workplace that values and rewards your contributions.
• Competitive salary, 28 vacation days, a great pension plan, travel reimbursement, and access to wellness initiatives, including fresh fruit and excellent coffee.

About:
Shyft Global services is a subsidiary of TD Synnex and one of the world's largest wholesale distributors of technology products, services and solutions. Its advanced logistics capabilities and value-added services enable 115,000 resellers to efficiently and cost effectively support the diverse technology needs of end users in more than 100 countries. Tech Data generated $27.7 billion in net sales for the fiscal year ended January 31, 2015. It is ranked No. 107 on the Fortune 500® and one of Fortune's "World's Most Admired Companies."
Companies like Google, HP, Apple, Cisco. Samsung and Microsoft - and hundreds of others - depend on Tech Data to bring many of their products to market. Without a distribution function, supported by a wide range of technical and business support services, many products you use would never find their way to market, and odds are that the hardware and software in your home or office has passed through our warehouses on its way to market
At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.
At Shyft Global Services, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.