Escalation Manager Supply Chain

ppAt Frencken, we build and deliver advanced modules, systems, and integrated manufacturing solutions for some of the world's leading technology companies. Operating across Europe, Asia, and the United States, we support high-tech industries including semiconductors, medical technology, analytical instruments, and industrial automation. With more than 3,600 employees worldwide and a strong focus on innovation, quality, and operational excellence, we partner with our customers to bring tomorrow's technologies to life. /ppAs Escalation Manager Supply Chain, you are responsible for leading the resolution of critical supply chain and material availability issues that threaten production continuity and customer commitments. You act as the central coordinator during escalations, driving cross-functional alignment and supplier engagement to ensure rapid containment, sustainable recovery, and transparent stakeholder communication. Beyond managing operational crises, you play a key role in strengthening supply chain resilience. You identify structural weaknesses, lead root cause investigations, and drive corrective and preventive actions with both internal teams and suppliers. This is a highly visible role requiring strong leadership, stakeholder management, analytical thinking, and the ability to perform effectively in a fast-paced high-tech manufacturing environment. /ph3What You Will Do: /h3ulliEscalation Management Lead and coordinate critical supply chain and material escalations with potential impact on production and customer deliveries. /liliAssess, prioritize, and manage escalations based on business risk and customer impact. /liliLead cross-functional escalation teams and align stakeholders around recovery plans. /liliEnsure clear ownership, rapid decision-making, and execution of mitigation actions. /liliMonitor progress, remove obstacles, and drive escalations to closure. /liliProvide clear and timely communication to management, customers, and other stakeholders. /liliManage Tier 2 and Tier 3 escalations and ensure business continuity during supply disruptions. /li /ulh3Supplier Management /h3ulliServe as the primary point of contact for complex supplier escalations. /liliLead supplier escalation meetings at operational, tactical, and executive levels. /liliChallenge suppliers on delivery performance, recovery plans, commitments, and corrective actions. /liliEnsure suppliers implement sustainable corrective and preventive actions. /liliSupport customer escalations by providing status updates, risk assessments, and recovery plans. /liliBuild strong supplier relationships while maintaining accountability and performance expectations. /li /ulh3Continuous Improvement /h3ulliLead Root Cause Analysis (RCA) activities for recurring or high-impact supply chain issues. /liliDrive implementation of permanent corrective actions with suppliers and internal stakeholders. /liliIdentify trends, recurring risks, and systemic weaknesses within the supply chain. /liliInitiate improvement projects that enhance supplier performance and supply chain resilience. /liliPromote a proactive approach to risk management and prevention. /li /ulh3Performance Management Reporting /h3ulliDevelop and monitor KPIs related to supplier performance, escalation resolution, responsiveness, and recovery effectiveness. /liliReport on escalation status, business risks, trends, and improvement initiatives. /liliProvide data-driven recommendations to strengthen supply chain performance. /liliSupport management with insights that enable strategic decision-making. /li /ulh3What You Bring: /h3ulliEducation Bachelor's or Master's degree in Supply Chain Management, Industrial Engineering, Business Administration, Operations Management, or a related field. /liliExperience Minimum 5 years of experience in Supply Chain, Procurement, Operations, Manufacturing, or Program Management within a high-tech environment. /liliProven experience managing supplier performance and complex escalations. /liliStrong understanding of manufacturing processes, material planning, and supply chain operations. /liliExperience in structured problem-solving methodologies such as 8D, 5 Why, or similar continuous improvement frameworks. /liliExperience working in a customer-focused, fast-paced manufacturing organization. /liliCompetencies Strong leadership and coordination capabilities. /liliExcellent stakeholder management skills across all organizational levels. /liliOutstanding communication and influencing skills. /liliDecisive and resilient under pressure. /liliStrong analytical and problem-solving abilities. /liliResults-driven with a high sense of ownership and accountability. /liliSkilled negotiator capable of balancing supplier relationships with performance expectations. /liliContinuous improvement mindset focused on sustainable solutions. /liliAbility to navigate ambiguity and drive action in critical situations. /li /ulh3What We Offer: /h3ulliA challenging and highly visible role with significant business impact. /liliThe opportunity to work with leading global technology customers. /liliAn innovative and international high-tech environment. /liliCompetitive salary aligned with experience and expertise. /lili27 vacation days plus additional 13 ADV Career growth opportunities within a global organization. /liliAn open, informal, and collaborative company culture where initiative is valued. /liliThe chance to contribute directly to operational excellence and supply chain resilience. /li /ulpWe are a global integrated technology solutions company that’s fully committed to providing complete and integrated one-stop solutions in partnership with our valued customers. /ppThe Frencken Group serves customers in Europe, Asia, and the US through a global network of operating subsidiaries. /ppThe Group offers a comprehensive range of product solutions that span the entire value chain - from initial product design, development and prototyping, to engineering, final test, and series manufacturing. The comprehensive range of product solutions is enabled by leveraging the capabilities of our strategically located facilities in the Netherlands, Singapore, Malaysia, and China. /p /p #J-18808-Ljbffr