Guest Relations Employee | FT | NHC Barbizon Palace - Amsterdam

Guest Relations Employee | FT | NHC Barbizon Palace - Amsterdam

NH Collection Barbizon Palace Amsterdam

• Fulltime
• MBO
• 0 - 1 Years of experience
• Language: EN
• Operational
• Guest Relations

Opposite Amsterdam Central Station, the NH Collection Amsterdam Barbizon Palace hotel is right in the center of Amsterdam. The building itself is a highlight too, with beautiful architecture, and 268 bedrooms spread across over 19 buildings from the 17th-century houses. Our five-star hotel has all possible facilities under one roof. A real showpiece is our fine dining restaurant, Vermeer. It's one of 2 places you can dine, plus there's our exquisite Bottles & Jars Bar in addition to various meeting and event facilities such as the monumental 15th-century chapel Olofskapel. We see ourselves as a real learning company with a passionate team, who is happy to pass on their knowledge of hospitality and sense of luxury to new colleagues. We are always looking for colleagues who want to be part of our family and are ready for a "new" beginning at the "oldest" location in Amsterdam!

''A pleasant working environment is important in our hotel. At NH Collection Barbizon Palace you work together with the team to make sure the guest has an extraordinary stay. Teamwork makes the dream work." - Lara, Food and Beverage Employee

What will we offer you?

• Free online & offline training organized by our own University. 
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).  
• Employee rates differing from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops. 
• Team building events, trips and holiday parties.  
• The opportunity to grow within our company worldwide.  
• Salary based on your experiences starting from Horeca CLA scale 4.

What’s in it for us? 

• Your goal is to give every guest an “Extraordinary” experience; 
• You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you; 
• You get energized by interacting with colleagues and guests from different cultures, you have an open attitude, you are spontaneous and you have an eye for detail; 
• You have a perfect command of the Dutch and English language and you have at least 1 year of experience in a similar role in a hotel; 
• You are used to working on a project basis, and you are able to surprise guests in any possible way. 

What are you going to do?

You ensure that the first contact with guests is made before their stay, you maintain this contact during the stay and even take care of the last contact after the stay. You recognize bottlenecks in the field of service (hotel-wide), you analyze these and you actively contribute to improving the service level. You do all this with your natural enthusiasm and charisma.

In addition, you are the point of contact in the event of complaints and you are responsible for all correspondence on online review websites. Moreover, you ensure that the NH Hotel Group's Quality Standards are complied with throughout the hotel.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is committed to an inclusive working environment in which everyone is valued and encouraged equally, therefor we warmly welcome people from all horizons & personal abilities.

1. Guest Relations Employee | FT | NHC Barbizon Palace

2. NH Collection Barbizon Palace Amsterdam