Customer Service Representative

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

WHAT ARE YOU GOING TO DO AS CUSTOMER SERVICE REPRESENTATIVE?

Are you service oriented? Do you know how to keep customers happy and can you keep the overview? Then this role is for you!

We are looking for a Customer Service Employee for our location in Venray! In this role, you are the first point of contact for our customers. You inform them about the status of the goods flow and manage the administrative processing of it. You have continuous contact with our customers and the warehouse about order processing and you ensure that any challenges are proactively tackled together with your Team! In addition, you ensure correct administration, various reports and maintain your internal and external KPIs.

As Customer Service Representative you are going to do the following tasks:

• Monitor the handling of orders by the warehouse team;
• Prepare, process and check required documents in accordance with the guidelines;
• Manage the administration of customer data (complaints, questions, appointments, customer data, overviews, KPIs);
• Ensuring a good customer relationship by providing correct and timely information and maintaining contact with the customer; and
• Participate in projects aimed at improvement within the LEAN philosophy with themes such as 5S and Kaizen.

WHERE ARE YOU GOING TO WORK?

Your workplace is at one of our locations in Zaandam! There you will be part of the Customer Service Team, consisting of five till ten colleagues. Together you ensure that Customer relationship is good by keeping each other up to date about the order processing. You will do this in a driven and professional atmosphere, where there is plenty of room for fun and connection! You report to Office Supervisor and your working hours vary between 08:00 AM and 18:00 PM.

WHY IS THIS ROLE SOMETHING FOR YOU?

Do you recognize yourself in the following qualities?

• MBO/HBO work and level of thinking, possibly supplemented with a course in logistics;
• Experience with service-oriented work;
• Social and communication skills;
• Stress resistant;
• Command of the English language in speech and writing;
• Good knowledge of MS Excel is a plus;

WHAT DO WE OFFER YOU?

At CEVA Logistics, there are plenty of opportunities to get the best out of yourself and your career. In addition to a dynamic environment in which we achieve our goals together at a high pace and in a results-oriented manner, we offer a position with room for fun and connection. This role can be the first step of a broad career path within our organization. The possibilities to follow your own path are endless!

In addition, we offer you the following:

• A gross monthly salary between € 2.768 and € 3.722 plus 8% holiday pay (classification depending on, among other things, your work experience and level of education);
• A one-year contract with the prospect of permanent employment;
• 25 vacation days, 5 ADV days and the possibility to (sell) buy extra leave;
• Profit sharing of max. 3% for positive company results;
• Travel allowance from 10.0 km home-work distance;
• Good pension scheme;
• Possibilities to working from home (negotiable with your manager);
• Possibilities to participate at our CEVAfit program; and
• Possibilities to develop yourself with all kind of tools from our CEVA Academy;

HOW DO YOU BECOME OUR NEW COLLEAGUE?

Simple! Send your application with resume (letter is optional) to Remco Hendrikx, Corporate Recruiter, by e-mail to Het emailadres op jobs.cmacgm-group.com bekijken , also reachable by phone on Het telefoonnummer op jobs.cmacgm-group.com bekijken (also reachable via WhatsApp).

Within CEVA we have a driven and enthusiastic recruitment team. If you know someone who would like to be considered, please let us know!

Acquisition via third parties is not appreciated.

We would like to welcome you to CEVA Logistics for a challenging career!

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.