AC Charger Product Support Engineer - Benelux

ph3AC Charger Product Support Engineer - Benelux /h3pJoin to apply for the AC Charger Product Support Engineer - Benelux role at Sungrow Europe. /ppstrongYour mission /strongbr/We are looking for a Product Support Engineer to provide end-to-end technical support for our AC charger portfolio across the European market. You will support troubleshooting, validation, and solution delivery, ensuring seamless operation of our AC EV charging infrastructure – including our Solar-Storage-Charging (SSC) 1.0/2.0 systems, 11kW/22kW AC chargers. /ph3Responsibilities /h3ulliTechnical Issue Resolution: Troubleshoot, diagnose, and resolve field-reported issues from European customers/partners via our PTS systems. /liliOn-Site Remote Support: Provide remote technical support to the customer and field engineers. Conduct local testing, validation in our lab, and on-site troubleshooting (up to 30% travel in Europe). Assist our local service team in Europe to resolve their tickets. /liliProduct Expertise Solutions: Deliver technical solutions for AC charging products. Develop troubleshooting guides and knowledge base content. /liliCross-Functional Collaboration: Liaise with RD, QA, Product Management, and Sales teams to escalate/debug complex issues. Drive alignment between different departments for product improvements. /liliProduct Validation Feedback: Execute localized validation tests for firmware/hardware releases. Channel customer feedback to Engineering for product enhancement. /li /ulh3Your profile /h3h3Required Qualifications /h3ulliEducation: Bachelor’s, Master’s, or equivalent technical education in a relevant field (e.g., Electrical, Power Electronics, or Mechatronics). /liliExperience: 1-3 years as a service/maintenance engineer or in a similar technical support role; preferably within EV charging, power electronics, or IoT products. /liliTechnical Skills: Knowledge of solar, energy storage, charging systems, and V2G technologies is highly desirable. Comfortable with Linux-based systems, log analysis, and testing tools. Hands-on experience in setting up and managing testing environments. /liliOperational Excellence: Experience managing ticketing systems (e.g., Jira, ServiceNow) and SLAs. Experience creating technical documentation. /liliSoft Skills: Fluent English (C1) written and spoken; Chinese is a plus. Strong communication, teamwork, and problem-solving skills. /li /ulh3Why us? /h3pWe are a green tech company with a mission of Clean Power for All. We offer opportunities for career advancement, KPI-based rewards, a multinational team with European and trans-European exposure, and both technical and commercial training. /ph3About Us /h3pFounded in 1997, Sungrow is a leader in solar inverters and energy storage systems with a broad product portfolio and a strong RD focus. We are committed to delivering sustainable energy solutions worldwide. /ph3Location Perks /h3pAmsterdam, North Holland, Netherlands. Salary range: €74,000.00 - €95,312.00 (illustrative). Full-time position. /p /p #J-18808-Ljbffr