Customer Care Representative

pAttention all Customer Service Experts! Mangino Chevrolet are currently looking to expand their Business Development Department with a new Customer Care Representative. This position will be our valued customer's initial point of contact, skillfully connecting their needs with our top-notch goods and services. You can influence a client's journey with us with each phone call, email, or chat. Come along with us as we lead the road to unmatched client experiences! /pbrZorg ervoor dat u de informatie over deze vacature grondig leest voordat u een sollicitatie indient.brResponsibilitiesbrullibr/liliAnswer inbound customer calls and establish follow-up with appointments.br/liliMake outbound customer calls to generate dealership traffic and new business.br/liliRespond quickly to internet, phone, and live chat inquiries using e-mail, scripts, and templates.br/liliProvide customers with initial information and elevate them to the appropriate dealership resources for further information.br/liliFollow up with leads that may not be ready to make an appointment or that resulted in a no-show.br/liliParticipate in all team and process-development sessions.br/liliMaintain positive relationships with BDC teammates, sales teams, service teams, and dealership management.br/liliUtilize company systems daily (CRM, DMS, etc.).br/liliKeep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.br/liliComplete any required forms, prepare change of address records, or update customer information using computers.br/liliRefer unresolved customer grievances to designated departments for further investigation.br/liliCrosstrain in both sales and service departments as needed.br/liliContact customers to respond to inquiries or to notify them of sales and service information.br/liliAll other work-related duties as assigned. xgiwjmb br/li /ulbrRequirementsbrullibr/liliDealership BDC experience is a mustbr/liliExperience with VIN solutions and CDK preferredbr/li /ulbrBenefitsbrullibr/liliHealth Insurance - Multiple Plan Optionsbr/liliDental Insurancebr/liliVision Insurancebr/liliHealth Spiff Paid to Employees who opt out of Health Insurancebr/lili401k retirementbr/liliPaid Sick Leavebr/liliPaid Time Offbr/liliPaid Holidaysbr/liliCompany Paid Long-Term Disability Insurancebr/liliCompany Paid Life Insurancebr/liliOptional Voluntary Life Insurancebr/liliOptional Aflac Supplemental Insurancebr/li /ulbrPaybrullibr/lili$40,000-$55,000/yearbr/liliBase Pay plus monthly commissionbr/li /ulbrpWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. /pbr