Senior Global CRM Manager

ph3Ready for a challenge? /h3 pThen Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe. /p ul liAmsterdam Office /li liMarketing /li liFull time /li /ul h3About this role /h3 pAs our bSenior Global CRM Manager /b, you will play a leading role within the Customer Engagement Loyalty squad, driving our retention efforts across channels. Using a customer-centric approach, you will turn data into meaningful connections and high-impact programmes. We are looking for someone who takes ownership at scale, mentors teammates, and thrives in a fast-moving, data-driven environment. You will shape our CRM execution, influence both local and global teams, and help us move fast and scale our impact in a competitive landscape. /p h3These are some of the key components to the position: /h3 ul liAim high by designing and optimising high-impact multi-channel CRM campaigns across email, push, SMS, and in-app platforms, with a focus on driving long-term customer lifetime value. /li liDrive excellence through rigorous A/B testing, data analysis, and segmentation to continuously improve campaign performance and customer retention metrics. /li liKeep it simple by streamlining CRM processes, voucher planning, and campaign workflows across markets for maximum efficiency. /li liRaise the bar by partnering with international and local teams to experiment with new CRM technologies and AI-driven engagement strategies. /li liCollaborate across the business, with data, product, and brand teams, to ensure messaging is timely, brand-aligned, and always puts the customer first. /li liSupport each other by onboarding, mentoring, and reviewing the work of junior team members and interns, ensuring quality standards are consistently met. /li liAct as a guardian of CRM best practices, holding the team accountable for high-impact, error-free execution. /li liAutonomously lead strategic CRM projects, from segmentation and personalisation initiatives to cross-channel innovation and new channel strategies. /li /ul h3What will you bring to the team? /h3 ul liProven expertise in multi-channel CRM marketing, with deep experience managing complex Email, Push, and In-App campaigns end to end. /li liAn analytical mindset with the ability to stay committed to achieving goals through data-driven segmentation and a track record of improving customer retention. /li liA focus on aiming higher, with the drive to continuously raise the bar on campaign performance and CRM best practices. /li liStrong stakeholder management and project ownership skills, with the ability to influence and collaborate with both local and global teams. /li liA proactive and agile approach, showing a readiness to move fast and adapt in a global scale-up environment. /li liExperience mentoring junior colleagues and a collaborative spirit dedicated to lifting each other up and celebrating team wins. /li liExceptional communication skills in English; additional language skills are a plus. /li liCuriosity about CRM innovation, including AI-driven engagement tools and emerging channel strategies. /li /ul h3At JET, this is how we play /h3 pOur teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. /p /p #J-18808-Ljbffr