Customer Success Manager (Mid-Market)

ppEffectory is Europe's leading employee feedback solution. With our platform, HR and management collect employee feedback throughout the employee journey. This feedback is transformed into people analytics that informs strategies to boost productivity, engagement and retention. Built on 25 years' experience, our 200 specialists in Amsterdam and Munich support more than 800 organizations in 70+ countries. Now more than ever, HR is an integral part of business strategy - which is why our feedback solution is tailor‑made for strategic HR. /p pOur mission: to improve the working world by giving employees a voice and making sure their feedback has an impact. /p h3The Role /h3 pWe’re looking for a bMid‑Market Customer Success Manager /b to help a broad portfolio of Mid‑Market customers in the bBenelux /b succeed with our platform. You’ll manage a bbook of around 50 customers /b, ensuring they adopt Effectory effectively, realize measurable outcomes, and grow with us. /p pThis is a hands‑on role for someone who thrives on customer engagement, problem‑solving, and enabling value at scale. /p h3Your Mission /h3 pYou will be the bmain point of contact /b for a large portfolio of Mid‑Market customers employees), ensuring they get value from Effectory every step of the way. You’ll own the bfull customer lifecycle /b from adoption to renewal, identify opportunities for growth, and help shape how Effectory collaborates internally to deliver success at scale. /p pbThe salary range for this position is EUR 57.700,- and EUR 69.200,- gross per year OTE /b /p h3What You’ll Be Doing /h3 ul libOwn Your Book of Business /b – Manage ±50 Mid‑Market customers in Benelux, driving retention, renewals, and upsells. Collaborate with Consulting on larger expansion opportunities. /li libDrive Adoption Engagement /b – Ensure consistent platform usage by linking customer goals to Effectory’s capabilities. Engage key stakeholders and lead sessions (QBRs, workshops) to drive adoption and value. /li libEnable Collaboration /b – Work closely with Consulting, Support, and Onboarding to ensure a seamless customer journey and align on customer needs. /li libExpansion Growth /b – Identify and qualify expansion opportunities (CSQLs), promote new features, and guide customers to demos, webinars, and events. /li libManage Risk Escalations /b – Handle escalations when needed and proactively mitigate risks to secure successful renewals. /li libMeasure Success /b – Use SPICED to track outcomes, monitor account health, and run regular check‑ins and success reviews (e.g., twice per year). /li libFeedback Loop /b – Represent the voice of the customer internally and share actionable feedback to improve the product and customer experience. /li /ul h3What You Bring /h3 ul li3+ years of experience in Customer Success, account management, or a related customer‑facing role in SaaS. /li liA strong customer‑centric mindset and ability to manage a large, diverse book of Mid‑Market accounts. /li liSolid communication skills and the ability to engage with operational and mid‑senior stakeholders. /li liComfortable owning the full customer lifecycle – from onboarding through renewal. /li liStrong organizational skills to manage and prioritize multiple accounts effectively. /li liFamiliarity with SPICED or similar success planning frameworks is a plus. /li liFluency in Dutch English; additional languages are a plus. /li /ul h3What We Offer /h3 ul liCompetitive base salary + holiday allowance, lucrative commission structure and company bonus /li li25 days annual leave + 4 company‑wide cool‑down days, your birthday off, and a day off to move house /li liOption to purchase extra holidays /li liFull additional parental leave for partners /li liFlexible working hours (7am‑7pm), hybrid working model, and up to 4 months working from abroad /li liCommuter and work‑from‑home allowance + budget to set up your home office /li liPension and access to financial advice /li liAnnual Body Mind budget for anything that energises or relaxes you /li liPersonal learning budget + extensive internal development opportunities /li liYearly Summer School Winter School /li liAnnual events: Winter Party, Summer Party the legendary Big Day /li liA hot lunch made by our in‑house chef at our Amsterdam office /li liA week of fun and interactive onboarding to get to know Effectory and your new colleagues /li liA sabbatical once every 5 years /li liA volunteer day to support a cause you care about /li /ul pWe want to be part of creating a more diverse, equitable and inclusive world of work. Even if you don't meet every requirement, we'd still really like to hear from you. /p /p #J-18808-Ljbffr