Senior Service Engineer EMEA

ppWe are seeking an experienced and customer-focused bSenior Service Engineer /b to lead the support and maintenance of our advanced industrial printing systems. In this role, you will independently manage complex installations, system commissioning, advanced troubleshooting, and high-level service activities at customer sites and within our organization. /p pAs a senior team member, you act as a technical authority and trusted advisor, serving as a key interface between customers, production, and engineering teams. You proactively identify recurring issues, drive continuous improvement, and contribute to product and service enhancements. This role combines deep technical expertise, ownership of critical customer escalations, and strong communication skills in a dynamic environment with both on-site and remote support responsibilities. /p ul libInstallation Commissioning: /bLead complex installations and commissioning activities, take technical ownership of system performance, and support pre‑installation planning and system architecture validation. /li libTechnical Support Troubleshooting: /bDiagnose and resolve mechanical, electrical, and software issues both remotely and on-site; provide timely and effective solutions to minimize downtime.br/Act as escalation point for complex and non‑standard issues; perform root cause analysis and define structural corrective actions across mechanical, electrical, and software domains. /li libMaintenance Service: /bPerform preventive and corrective maintenance on installed systems; proactively improve system reliability and uptime based on field data. /li libCustomer Interaction: /bServe as a trusted technical advisor for customers; manage high‑impact customer interactions, expectations, and critical incidents. /li libCross-Functional Collaboration: /bWork closely with engineering, production, and supply chain teams to elevate issues, provide feedback, and improve product reliability. /li libDocumentation Reporting: /bMaintain accurate service reports, installation records, and technical documentation; contribute to knowledge base and improve service procedures. /li libContinuous Improvement: /bIdentify recurring issues and propose improvements to system design, service processes, and reliability. /li libOn-Site Support Travel: /bWillingness to travel internationally within Europe to support installations and service activities at customer locations. /li /ul h3What You’ll Bring /h3 ul liBachelor in Mechatronics, Electronics, Mechanical Engineering, or related field experience. /li li8+ years of experience in service engineering, field support, including complex system troubleshooting and customer-facing responsibility. /li liExpert troubleshooting skills with a system-level view, strong root cause analysis capabilities, and the ability to manage highly complex failures. /li liHands‑on mentality with a structured and analytical approach. /li liCustomer‑focused mindset with excellent communication skills. /li liProven ability to set priorities, make technical decisions independently, and guide others in complex environments. /li /ul pbBonus Qualifications: /b /p ul liExperience with laser‑based systems or opto‑mechanical equipment. /li liKnowledge of automation and control systems (PLC, motion control, PC‑based systems). /li liFamiliarity with high‑precision manufacturing environments. /li liExperience with international field‑service and customer support. /li /ul h3ABOUT US /h3 h3Our mission: Why compromise? /h3 pOur mission is to achieve a zero‑defect assembly line with unmatched efficiency, transforming electronics manufacturing through LIFT technology. By eliminating the limitations of traditional stencil and jet printing, we provide a fully digital, contactless, and high‑precision solution that enhances quality, speed, and reliability. /p pAt Keiron, we believe manufacturers shouldn’t have to choose between performance and efficiency. Our technology enables autonomous, self‑sustaining production, reducing dependency on consumables and minimizing process inefficiencies. With a focus on automation, precision, and scalability, we are driving the next generation of electronics assembly—where excellence is the standard. /p h3bGrow together /b with Keiron /h3 pWe’re passionate about transforming industries with cutting‑edge laser technology and are always looking for talented individuals to help us achieve our vision. Explore our exciting career opportunities and discover how you can contribute to the future of advanced manufacturing with us! /p h3What We Offer /h3 ul liA bcompetitive salary /b plus additional benefit package. /li liAccess to bcutting‑edge technology /b and research. /li libProfessional development /band continuous learning opportunities. /li liA bsupportive, team‑focused environment /b with room to grow your career. /li liCareer bgrowth opportunities /b within the organization. /li /ul h3Meet the bTeam /b /h3 pWhat’s it like to be part of Keiron? Our team says it best. /p h3bWhat you’ll gain /b as a new team member /h3 pJoining Keiron means becoming part of something bigger. You’ll work alongside some of the brightest minds in the industry, tackling challenges that will shape the future. Here’s what’s in it for you: /p pbAn Unmatched Learning Experience /b: Keiron provides the tools, training, and mentorship you need to excel. You’ll be surrounded by cutting‑edge technology and have access to a network of industry leaders. /p pbCareer Development Opportunities /b: We’re committed to your growth. Whether you’re looking to deepen your expertise or move into leadership, Keiron offers career paths that align with your ambitions. /p pbWork-Life Balance That Works /b: At Keiron, we understand the importance of balance. Our “Pleasure and Performance” philosophy means we encourage a healthy work‑life balance, ensuring you’re energized and passionate about your work. /p pWe are an equal opportunity employer, and we enthusiastically invite candidates from diverse backgrounds and experiences to join our team and contribute to the future. /p /p #J-18808-Ljbffr