Field Service Manager

pDirect message the job poster from Innovate /pbrVergroot uw kans om de sollicitatieronde te bereiken door de volledige functieomschrijving te lezen en snel te solliciteren.brpbField Service Manager / Manager buitendienst - /b supporting the aftersales operations service - Location: Venray, The Netherlands | International travel: approx. 20–30% /ppWe’re looking for an ambitious Field Service Manager as part of our clients Aftersales Service operations. The main areas of the business include: Automatic Trailer Loading (ATLS), Air Cargo Handling Solutions (ACE), Manual Loading Solutions (MLS) and Conveyor solutions. Knowledge in 1 or more of these areas will be essential. /ppAs the newly created Field Service / Aftersales Service Manager; you’ll be responsible for setting up a service division covering global aftersales activities across multiple product lines. You’ll lead existing teams, strengthen service operations, and drive customer satisfaction worldwide. /ppThis will suit someone who thrives in an international environment and knows how to turn excellent service into lasting customer relationships. /pWhat you’ll doulliLead and inspire a global team of technicians and service staff. /liliDevelop and roll out a strategy for a European – and later global – service organisation. /liliIntegrate service operations from different divisions under one management structure. /liliDrive service initiatives, from preventive maintenance to upgrades and spare parts. /liliAct as the trusted partner for key customers and manage escalations with confidence. /liliEnsure contracts, SLAs, and warranties are delivered to the highest standards. /liliIdentify opportunities to grow aftersales activities and turn them into action. /liliCollaborate closely with Sales, Operations, and Engineering to improve processes. /liliPromote safety, quality, and compliance across all service activities. /li /ulWhat you bringulliBachelor’s or Master’s degree in engineering, business, or a related field. /lili5+ years’ experience in a service or aftersales leadership role, including 24/7 support. /liliStrong track record managing teams in an international environment. /liliKnowledge of or affinity with machinery, logistics, warehousing, or airport industries (air cargo experience is a plus). /liliExcellent leadership, communication, and problem-solving skills. /liliAbility to work effectively across different cultures and team levels. /liliCustomer-first mindset with strong commercial awareness. /liliFluent in English (additional languages are a plus). xgiwjmb /liliWillingness to travel internationally (approx. 20–30%). /li /ulJob detailsulliSeniority level: Mid-Senior level /liliEmployment type: Full-time /liliJob function: Management /liliIndustries: Transportation, Logistics and Storage /li /ulbr