Onsite Engineer

ppWe are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. /p pHCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments - no matter how big or small - can be traced back to an idea's single spark. /p pIt's that spark - that inner drive - that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled. /p pCandidate should have Valid authorization to work in Netherlands /p h3Role Definition /h3 pWe are seeking an experienced Onsite IT Support Engineer to serve as the primary IT representative and point of contact at the site. The role is responsible for delivering end-to-end support across IT and Operational Technology (OT) environments, ensuring seamless operation of desktops, laptops, mobile devices, printers, shopfloor technology, network infrastructure, and manufacturing systems. /p h3Responsibilities: /h3 ul liSetup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices. /li liTroubleshooting network connectivity issues and diagnosing and solving hardware/software issues. /li liSmart hands Support on Operational Technology (OT) environments including PLCs, manufacturing plant IT systems, flat-network devices, and industry-grade peripherals (e.g. Zebra label printers, RF scanners, rugged tablets). /li liAct as the primary IT owner / 'Face of IT' at site - proactively identify, elevate, and drive resolution of issues with the broader HCLTech team to minimise downtime. /li liShopfloor environment Support : Provide frontline support for hardware and software issues on desktops, laptops, notebooks, mobile devices (iOS/Android), rugged devices, tablets, printers, RF scanners, and peripherals, used in the shopfloor environment /li liManage and maintain the data closets, ensuring cleanliness and supervision of activities being performed in there. /li liPerform daily health check and reporting on critical IT infrastructure hardware and servers at their respective sites. /li liCoordinates with IT and OT vendors and ensures the site is up and running. /li liCommunicate and update to all stakeholders on critical items and issues related to IT. /li liDrives critical issue resolution at site -Lead site P1s, work closely with larger HCL team and drive end to end accountability to ensure timely resolution with least downtime at site. /li liImproves and maintains customer and employee satisfaction /li liPerforming asset inventory on IT and Infra devices when needed. /li liAdhering to SLAs. /li liITIL Processes awareness and adhering to ITIL process workflow. /li liReporting to the HCL Track Lead / Team Lead. /li liHandling tickets/requests on ServiceNow, to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues /li liCreate documentation for processes and procedures of day-to-day work. Creating KB articles. /li /ul h3Required Skills / Qualifications: /h3 ul libMinimum 7yrs /b hands on dedicated experience as deskside/Onsite support/local IT engineer /li liStrong Microsoft Operating System installation (Win10 / MAC OS X) and troubleshooting skills. /li liStrong Experience in Providing Hands feet Support for Network and Datacentre Equipment/Devices /li liStrong desktop support knowledge including hardware, software, and networking concepts /li liStrong skills in hardware level concepts on Desktops, laptops, Notebooks, Printers and Handhelds. /li liGood knowledge of iOS, Android OS, rugged devices (tablets and iPads). /li liKnowledge of windows Image build process and SCCM deployments /li liGood knowledge on SCCM, Intune, AD and JAMF /li liGood knowledge in handling RF scanners, industry level label printers (Zebra, etc) /li liGood hand on knowledge on OT technology such as PLCs, manufacturing plant IT, etc /li liExperience in handling managed print services , corporate / network printers. /li liGood understanding of Audio/Video equipment and conference room setup. /li liUnderstanding of user account creation for Active Directory, Exchange Mailboxes, Distribution lists. /li liRemote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool. /li liTroubleshoot and assist end users with mobile device setup, activations and performance issues, Handheld - Android IOS support knowledge. /li liExcellent communication and conversation skills (Verbal and Written) and good documentation skills. /li liAble to handle unforeseen situations. /li liHigh level of acceptance /li liKnowledge on ITIL Ticketing tools such as ServiceNow, BMC remedy etc, and ITIL concepts such as change process, problem, incidents, and requests tickets. /li /ul h3Additional Responsibility /h3 ul liMight need to travel to other sites based on demand and requirements. /li liOn-call requirement for P1/Urgent issues outside regular support hours (local business hours). /li liPossible rotational shifts. /li liA supportive, diverse and global team with a brilliant culture. /li liCompetitive compensation and benefits that includes vacation holiday and insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land. /li liGreat opportunities to make the role your own, upskill yourself and get involved with exciting projects. /li liTotal Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks - Engagement Champion to name a few. /li liTo know more about us visit - /li liFor more information on how we process your personal data, please refer to HCLTech's bCandidate Data Privacy Notice. /b /li /ul /p #J-18808-Ljbffr