Regional Manager

ppThe aim of a Regional Manager position is to act as the link between the KellyDeli back office, retail partners and our points of sales. This position is responsible for managing and developing a portfolio of points of sales to ensure operational excellence throughout their network. Reporting to the Head of Regional Manager’s, you will be targeted on driving like-for-like sales performance as well as building consistently strong relationships with both franchise partners and retail stores that we operate within. Using internal tools and resources, you should have an acute business acumen when it comes to analysing stats and figures, identifying weak areas and sensing the opportunity for growth and improvement within your allocated region. /p h3WORKING RELATIONSHIPS /h3 pDepartment – Regional Management. /p pReporting to – Head of Regional Management /p pDirect reports – None /p pWorking with (external and internal relationships) – Franchise Partners, Retail Partners, Head of RM, Country Manager, Quality, Marketing, Finance, Partnership, Owned Kiosks /p h3Travel involved /h3 p80% of time will be based in the field supporting point of sales – travel by car, train and plane could be required at any time. Depending on the geography of your region you may stay one or two nights per week away from home. /p h3WHAT YOU DO: /h3 ul liGuarantee performance delivery of individual points of sale in your region /li liCoach and support your region of franchise partners to operate in the most cost-efficient way possible and to deliver maximum profitability for their business /li liImplement company policy, quality standards, group marketing initiatives, as well as the regulatory and legal procedures on the region. /li liEnsure information is clearly communicated between KellyDeli head office and sales outlets, give meaning to the objectives and plans commercial / marketing / quality. /li liEnsuring the customer satisfaction of our consumers is key and is at the heart of point of sale actions. /li liBeing the key contact for the retailer at local and regional level. /li liResponsible for the renewal of existing contract with the retailer /li liBe a source of information on new retail concepts, developments in the retail sector and competitors. /li liBe a brand ambassador for KellyDeli, representing the business. /li /ul h3Driving Performance /h3 ul liTo drive sales revenues by detailed management of all kiosk KPIs to include: /li liL4L performance metrics – total revenue /li liRange / variety analysis and implementation of correct product mix /li liWaste management to maximize product availability /li liTrack TOP 20 best sellers availability /li liProduction plan usage and product plan compliance /li liAverage transactional value /li liMarketing campaign participation results 90% /li liCheck the quality of products (Visual and Weight) /li liCheck the respect of the recipes (Weight) to control COGSControl the hygiene basics rules during your visit /li liEstablish pro-active sales activities in all kiosks within their region such as: 2 tastings per day, plus high levels of customer interaction at all times, and create sales training programme for partners. /li liOrganise internal sales competitions to increase partner engagement of sales measurement and activities. /li liEnsure all Franchise partners have completed sales and customer experience and tasting training on the e-learning platform. /li /ul h3Retail Relationship Management /h3 ul liGeneral business updates with retail partner management to define (overall picture, sales, marketing, quality, NPD, company initiative, action plan of the kiosk and retailer issues). /li liConduct one/ two retailer business reviews per year per retailer and create a follow-up action plan. /li liBe the Sushi Daily brand representative at the local level with the retailer. /li liCommunicate important updates, performance success, and marketing plans etc. /li liWork closely with our retailers to ensure and protect brand consistency at all levels. /li /ul h3Franchise Partner Relationship Management /h3 ul liEnsure you visit each of your franchise partners once a month /li liEach visit is recorded in GEMBA /li liGain the trust of our franchisees and do your utmost to ensure their job satisfaction. /li liSpend time on your visits, coaching our franchise partners on how best to optimise their business and help them create action plans to impact their business performance /li liAssure the respect of the global contract agreement at the local level. /li liMeaningful introductions of new partners into retail management to ensure relationships get off to a strong start. /li liComplete a thorough sign-off process of new Franchise Partners in your region to ensure they are ready and set up for success /li liMake sure training around store regulations has been followed with success. /li liBe involved in creating clear and defined documentation on processes and kiosk operations to ensure smooth transition of kiosk takeovers by new partners. /li liWork with KellyDeli to implement actions from the Partner Survey Action Plans and from the CEO Partner Listening sessions. /li liConduct one/two business reviews with the franchise partner and create a follow-up action plan. /li /ul p(This is a summary of the typical functions of the job, not an exhaustive list of all possible responsibilities, tasks, and duties that may be required in this role.) /p h3ABOUT US /h3 pKellyDeli, founded in 2010, is an innovative and rapidly expanding food retail and restaurant company. Sushi Daily, one of its brand concepts, is the leading European provider of fully-serviced sushi bars, currently operating over 1,000 kiosks across 13 countries. /p pOur unique concept features outlets in grocery stores, supermarkets, and airports, where live Sushi Artisans create their art in front of customers, providing a unique customer experience and top-quality sushi. /p h3Our Purpose /h3 pTo help the world east better, flourish together dream bigger /p h3VALUES /h3 ul liTotally Together /li liHumbly Honest /li liPositively Passionate /li liConstantly Curious /li liExpertly Excellent /li liAdopting Growth Mindset /li /ul h3BENEFITS /h3 ul li28 Days annual leave + national holidays /li /ul /p #J-18808-Ljbffr