Junior Customer Success Representative | B2B Accounts | Fast Growing Scale Up | Rotterdam

Do you want to be part of a fast growing scale up in the centre of Rotterdam? Join our team and be part of a hard working, dynamic team that is revolutionising the company merchandise industry.

As a Customer Success Representative at Monday Merch, you will be the key figure in monitoring large merch projects, ensuring the seamless coordination of various departments. From orders to production, warehouse management, and logistics, you'll oversee the entire process to ensure efficiency, quality, and customer satisfaction. Your role will involve close collaboration with both the client and internal teams to make sure everything is delivered on time, on spec, and to the highest standard.

Key Responsibilities:

• Lead and manage large account projects, overseeing every stage from order placement to final delivery.

• Coordinate across departments (production, logistics, warehouse) to ensure all aspects of the project are executed smoothly.

• Ensure project timelines are met and proactively resolve any issues or delays that arise.

• Serve as the main point of contact for the client, providing regular updates and ensuring all their needs are met.

• Problem-solve creatively , working with different departments to resolve issues quickly and keep projects on track.

• Direct customer interaction via phone and email, delivering exceptional service and support.

Why Choose Monday Merch?

• Fast-tracked career growth in an exciting, fast-paced company.

• Work from our amazing Rotterdam office.

• You'll get the latest MacBook to help you perform your best.

• Office perks like a giant screen for your MacBook and stunning views of the Erasmus Bridge.

• Collaborate closely with our Founders, who have a track record of building successful companies.

• Be part of a fun, young, international team , with regular social events.

• Work from anywhere in the world once in a while if you're performing well!

• Yearly workation (Gran Canaria, Portugal etc.)

• Ranked in the of The Netherlands of 2025

We are looking for ambitious team members who want to be part of a young, fast growing company. This means you will work hard (sometimes long days) to grow the company and build your career.

Let us know if you are this person!

Requirements:

• Work 5 days per week from our Rotterdam office.

• Strong organisational and multitasking skills, with a keen attention to detail.

• Excellent communication and interpersonal abilities.

• Thrive in a digital, fast-paced working environment.

• You're a university-level thinker, no matter what you studied.

• You're fluent in English, additional language French, German or Dutch is a pré