E-commerce Support Specialist - Dutch Speakers

Workster is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Support Specialists.

In this position, you will support customers throughout their online shopping journey, ensuring a smooth and high-quality experience. You will work in a dynamic and international environment, handling a variety of customer inquiries while contributing to overall customer satisfaction — all while working remotely from anywhere in Portugal.

Your Role

• Support customers with online orders, including delivery, returns, payments, and refunds
• Handle customer interactions via phone, email, chat, and back-office tasks
• Investigate shipping issues and coordinate with carriers and internal teams
• Provide accurate and timely information regarding order status and processes
• Handle sensitive customer data in line with data protection policies (GDPR, PCI)
• Identify and resolve issues efficiently, escalating complex cases when needed
• Maintain accurate records and ensure proper documentation of interactions
• Work collaboratively with different teams to improve the overall customer experience

Your Qualifications

• Fluent Dutch (C1/C2) with good English skills (B2)
• Strong communication skills, both written and verbal
• Customer-oriented mindset with attention to detail
• Ability to work in a fast-paced and deadline-driven environment
• Strong problem-solving and analytical skills
• Comfortable handling sensitive information responsibly
• Experience in customer support or e-commerce is a plus
• Team player with a proactive and reliable attitude

The Offer

• Full-time remote position — work from anywhere in Portugal
• Portuguese employment contract
• Paid training with structured onboarding and continuous support
• Competitive compensation package including holiday and Christmas allowances
• Meal allowance and health insurance from day one
• 40-hour work week on a rotational schedule and 22 days of paid annual leave
• Opportunity to work in an international and multicultural environment
• Long-term career development opportunities
• Full support from Workster throughout the recruitment process