Customer Account Management

Indsci

Customer Relationship Manager

Position Overview:

The Customer Relationship Manager is responsible for owning the post-sale customer relationship (onboarding, retaining and growing) of Industrial Scientific’s customers. Customer Relationship Managers are assigned a portfolio of National logo accounts and accounts across a territory that they will work in tandem with Account Executives and Enterprise Business Development Manager. This role is charged with working closely with our customers to ensure satisfaction with our products and solutions, resolving areas of dissatisfaction, and partnering with other Industrial Scientific teams to drive resolution. This role is looked to as a subject matter expert with a wide degree of ownership, creativity, and latitude.

RESPONSIBILITIES AND DELIVERABLES:

  • Successfully onboarding customers and improving the customer’s onboarding experience
  • Proactively initiating and managing the post-sale relationship with customers to ensure a positive experience and successful ongoing partnerships
  • Identifying and enabling commercial cross-sell/up-sell opportunities by providing advice and guidance to ensure successful ongoing usage and adoption of products
  • Scheduling and conducting business reviews and health checks leveraging data to ensure proper system operation for customers
  • Coordinating post-sale issue resolution, leveraging Technical Support and Field Services Teams
  • Partnering with the Sales team; understanding and continuously learning about the customer’s objectives for choosing iNet and engaging with customers as their single point of contact on products and services provided by Industrial Scientific
  • Monitoring Customer account health and KPIs (Key Performance indicators): proactively identifying opportunities for improvement for both the customers and ISC and delivering suggestions and a path forward during reoccurring Business Reviews
  • Exercising extensive judgment in troubleshooting and developing solutions to a variety of complex problems and technical issues involving software, hardware, systems, and applications
  • Efficiently and accurately processing required documents to ensure revenue is recognized
  • Assisting company in meeting retention and sales targets and with managing growth targets to plan
  • Ability to travel to customer’s sites based on customer and business needs (average 4 times annually and as needed)

ORGANIZATIONAL ALIGNMENT

  • This position will report to the Director, Customer Relationship Management within the Commercial Fulfillment team at Industrial Scientific

QUALIFICATIONS

SKILLS & WORK TRAITS

REQUIRED (Non-Negotiable):

  • Proven work experience demonstrating ability to work independently with complete ownership of customer accounts
  • Ability to effectively engage in high-level, self-directed time management and prioritization of workload
  • Demonstrated success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
  • Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems
  • Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, along with day-to-day users
  • Proven ability to engage across corporate functions (Customer Success, Product Management, Sales, etc.)
  • Demonstratable success delivering client-focused solutions based on customer needs
  • Strong commercial skills to excel in a complex and rapidly evolving environment
  • Solid experience with CRM software (e.g. Salesforce), ERP platforms (e.g. Oracle) and MS Office applications

QUALIFICATIONS PREFERRED:

  • Project management experience
  • Strong preference for a minimum of three (3) years relationship management experience
  • Strong preference for 1-3 years' experience within the Technology/SaaS industry highly preferred

TECHNICAL COMPETENCIES

  • Thorough understanding of all Industrial Scientific products, applications, and service offerings
  • Knowledge of bug and defect tracking
  • 5 years of related Customer Success experience

EDUCATION

  • Bachelor’s Degree or equivalent work experience required; Master’s Degree preferred
#J-18808-Ljbffr
Vacature geplaatst op 3 dagen geleden
Soortgelijke banen die u mogelijk interesserenOp basis van de vacature Customer Account Management in Eindhoven
  •  ...reliability in financial documents. ~ Risk Management : Identify financial risks and...  ...~ Cash flow management : Monitor and manage the company’s cash flow to ensure sufficient...  ...skills. ~ Relevant degree in Finance, Accounting, or a related field; CPA or MBA is preferred... 
    Account

    Undutchables

    Eindhoven
    4 dagen geleden
  •  ...The Manager, Key Account Management is responsible for leading the Key Account Management team, driving growth, profitability, and customer satisfaction with existing key accounts, primarily multinational clients. This position will manage relationships at multiple... 
    Account
    Met contract

    DSJ Global

    Eindhoven
    4 dagen geleden
  •  ...Eindhoven HTC, The Netherlands Key Account Manager We are seeking a dynamic and experienced Key Account Manager to join our team. In this...  ...for collaboration. Our core values at SMART Photonics are Customer Obsession, Bias for Action, Team Spirit, Passion for... 
    Account
    Op afstand werken

    SMART Photonics

    Eindhoven
    1 dag deleden
  •  ...calls to other services/helpdesks as needed. Monitor SupplierNet calls and provide regular updates to customers. Execute standard changes. Manage supplier accounts by creating and modifying vendor accounts ("S-accounts"). Oversee RSA token management including... 
    Account
    Met contract

    STAFIDE

    Eindhoven
    15 dagen geleden
  •  ...Waar ga je als Teamleider Accounting mee aan de slag? Als Manager Accounting speel je een cruciale verbindende...  ...operationele financiële werklast, met name in accounts payable, accounts receivable,...  ...samenwerking met procurement, customer service office, financial control en... 
    Account
    Stage
    Thuiswerk
    2 dagen week

    MAG45

    Eindhoven
    15 uur geleden
  •  ...defined end-state, roadmap and change portfolio. The portfolio managers are managing the change portfolio and the transformation leads...  ...or Master’s degree, preferably in the field of Finance & Accounting and (agile) project management certified. At least 10+ years... 
    Account
    Fulltime

    ASML

    Veldhoven
    1 dag deleden
  •  ...Accounts payable (Dutch) Location : Eindhoven, Hybrid model Language : Dutch and...  ...Client Interfacing: Interfacing with customer for issue resolution, providing status updates...  ...and preventive actions. Knowledge Management : Ensuring compliance to the KM System... 
    Account
    Met contract
    Per direct beginnen

    Cpl Healthcare

    Eindhoven
    2 dagen geleden
  •  ...secured positions at high-growth customers, an enhanced commercial organization...  ...Capital in 2022 to support the management team in its new international...  ...hand and sparring partner. You will manage the Business Controller and Accounting Manager and work closely together... 
    Account
    Fulltime

    Kendem Consultants

    Eindhoven
    2 maanden geleden
  • € 4.771 - € 6.376 per maand

     ...wij op zoek naar een Teamlead Accounting. Wij verzoeken kandidaten om bij...  ...ële werklast, met name in accounts payable, accounts receivable,...  ...samenwerking met procurement, customer service office, financial control en de credit management.  Wat heb je nodig? ~Je hebt... 
    Account
    Thuiswerk
    2 dagen week

    Kasparov Financials

    Eindhoven
    10 dagen geleden
  •  ...Javascript Developer you will develop for this customer in a small team of web and mobile...  ...organization: Highly skilled colleagues Management free, everyone is equal Senior Developers No project, sales or account Large degree of responsibility Interested... 
    Account
    Eindhoven
    maand geleden
  •  ...enthousiaste New business Accountmanager. Met een passie voor Customer Relationship Management, ontwikkelen wij prijswinnende CRM software....  ...Benelux. Verantwoordelijkheden Als onze New Business account manager, ben je altijd op zoek naar nieuwe opportunity’s en... 
    Account
    Zelfstandig

    SuperOffice

    Eindhoven
    2 maanden geleden
  • € 3.000 - € 3.500 per maand

     ...strong emphasis on administrative tasks and managing accounts receivable. You will primarily handle...  ...:• Handle daily communication with customers and internal contacts via email and phone...  ...customer creditworthiness • Set and manage payment terms and credit limits • Provide... 
    Account

    Undutchables

    Eindhoven
    4 dagen geleden
  •  ...Job Description Our Modality Sales Manager (MSM) MR drives the MR business in the Benelux...  ...and value propositions in addressing customer needs. The MSM is challenged in...  ...organization like District Leaders, Key Account Managers and Service Account Managers.... 
    Account
    Met contract

    Philips Iberica SAU

    Eindhoven
    20 uur geleden
  •  ...Customer Success Relationship Manager (Technical Support Back-up) Position preferably based in Eindhoven, The Netherlands – working hours align...  ...Act as point of contact for assigned customer accounts and/or sales team members. Proactively initiate and... 
    Account
    Op afstand werken

    Indsci

    Eindhoven
    3 dagen geleden
  •  ...expertise will have a global impact. For our largest customer in the Netherlands, we are looking for a...  ...adoption. # Collaborate with development, sales, management, and marketing stakeholders to create and execute account development plans. # Cultivate customer... 
    Account

    The MathWorks, Inc.

    Eindhoven
    2 dagen geleden
  • € 2.400 per maand

    Vacancy: (Junior) Account Manager Aviation The job as (Junior) Account Manager Aviation / Service Manager Aerospace Software While there...  ...working in the military. Your role will focus on managing customer relations and providing service for their products. Your goal... 
    Account
    Met contract
    Fulltime
    Zomerbaan

    MVP Solutions

    Eindhoven
    20 dagen geleden
  •  ...Regelmatige functioneringsgesprekken voeren; Processen binnen accounts payable organiseren en optimaliseren: Efficiënte processen...  ...ontwikkelen en implementeren; Rapporteren aan het management Vereisten: Bachelordiploma of equivalent met aantoonbare... 
    Account
    Stage

    Cpl Healthcare

    Eindhoven
    4 dagen geleden
  •  ...Teamleider Customer Service Helmond, Netherlands | Kontraktlogistik | Vollzeit | req1...  ...Je denkt actief mee met de klant en het management om processen te verbeteren en toont hierin...  ...samen met je collega’s op je klant account. Jouw skills en ervaringen Je hebt... 
    Account
    Fulltime
    Met jaarcontract

    Kuehne+Nagel

    Helmond
    17 dagen geleden
  •  ...excellence in the high-tech industry. As a Financial Reporting Manager, your role goes beyond traditional responsibilities; it's an...  ...responsibilities, including financial administration, management accounting, statutory accounting, treasury, tax compliance, business... 
    Account

    Prodrive Technologies

    Eindhoven
    2 dagen geleden
  • Heb jij ervaring als Customer Service Medewerker?Planner in een logistieke omgeving? Houd...  ...Je denkt actief mee met de klant en het management om processen te verbeteren en toont...  ...samen met je collega’s op je klant account. Jouw skills en ervaringen Je hebt... 
    Account

    Kuehne + Nagel

    Helmond
    maand geleden
  • € 3.000 - € 4.500 per maand

     ...Job description As the Account Manager you are in charge of the clients in the German market. In this role you will be working on the development...  ...the existing clients are happy. Our client already has a customer base in Germany, but with your knowledge and enthusiasm you... 
    Account

    Undutchables

    Eindhoven
    4 dagen geleden
  •  ...desks or teams as necessary. Create and modify supplier accounts (Saccounts). Manage RSA tokens (assign activate renew distribute) via ASML...  ...Proficiency in Dutch and English. Experience in customer support preferably handling European clients. Basic knowledge... 
    Account
    Fulltime

    Next-Link

    Eindhoven
    14 dagen geleden
  •  ...Job description As an Account Manager you'll thrive in relationship management and sales, focusing on both nurturing existing accounts and acquiring new customers in the Latin American and American region. Your responsibilities will include building strong customer... 
    Account

    Undutchables

    Eindhoven
    3 dagen geleden
  •  ...Currently playing around with react native and polymer, what will it be next week? Open source is what we prefer Management free environment – no PMs or accounts people who tell you what to do Experienced Architects, Senior Software developers and Designers are your... 
    Account
    Eindhoven
    maand geleden
  • € 4.000 - € 4.750 per maand

     ...Job description As an international Account Manager, you will work with a large number of clients in the DACH area. You are responsible...  ...existing prospects, maintaining and further developing existing customers, the activities are also aimed at generating "new business".... 
    Account
    Fulltime

    Undutchables

    Eindhoven
    15 dagen geleden
  • € 2.850 - € 3.580 per maand

     ...Job description As an Account Manager will work at the office in Tiel. The team currently consists of about 8 employees. Each team member is responsible for their own customer base and has an annual sales target, which is achieved through product sales through various... 
    Account
    Met contract

    Undutchables

    Eindhoven
    8 dagen geleden
  • € 4.000 per maand

     ...Wat leuk dat je interesse hebt in de vacature van Customer Succes Manager. Voor een super leuk bedrijf, wat zich heeft gevestigd in het centrum...  ...klanten aan, en maken ze het beheren van hun social media accounts super eenvoudig. Als Customer Success Manager voor het small... 
    Account
    Met contract
    Zelfstandig
    Met vast contract
    Fulltime
    2 dagen week
    32 uur week

    Randstad

    Eindhoven
    2 maanden geleden
  •  .../ FICO Consultant you will: Lead and manage the implementation of SAP S/4HANA RTR (Record to Report) FICO (Financial Accounting and Controlling) and Project Systems / EPPM...  ...technical solutions. Configure and customize SAP S/4HANA to meet clientspecific requirements... 
    Account
    Fulltime

    STAFIDE

    Eindhoven
    maand geleden
  •  ...typical day Maintain general ledger accounts including the determination of journal...  ...process. Research questions for management; investigate and explain variances to...  ...successful companies in the world. We help our customers manage their goods most efficiently using our... 
    Account
    Thuiswerk

    GXO Logistics, Inc

    Eindhoven
    20 uur geleden
  • € 2.500 - € 4.500 per maand

     ...focus on building strong relationships with new and existing customers, ensuring excellent service, and negotiating favorable terms....  ...opportunity for someone fluent in Polish, with a knack for relationship management and a passion for sales. Key Responsibilities: Develop... 
    Account
    Met contract

    Undutchables

    Eindhoven
    7 dagen geleden

Wilt u meer vacatures ontvangen?

Abonneer u om vacatures voor Customer Account Management te ontvangen. Solliciteer als eerste!

subscribeToSimilarBanner
Meld u aan om toegang te krijgen tot alle onderdelen van onze service.
  • Vacatures zoeken
  • Favorieten
  • Maak een cv
    Nieuw
  • Salarissen
  • Inschrijvingen