Senior Technical Support Engineer

ppFlow Traders is looking for a Technical Support Engineer to join our Enterprise Systems team in Amsterdam. You'll be the first point of contact for end-user technical support — providing remote and on-site assistance across our Windows environment, office infrastructure, and trading floor — while working closely with senior engineers and teams like Infrastructure, Network, Linux, and SRE to deliver end-to-end IT solutions. /ph3What you will do: /h3ulliOwn end-user tickets end-to-end: logging, prioritizing, triaging, resolving, and escalating incidents, problems, and service requests /liliTroubleshoot hardware, operating systems, applications, printers, TVs, AV, and security devices — on-site, remotely, and in the datacenter /liliSet up and configure workstations, desks, and office/meeting-room equipment, including cabling for new installations /liliHandle onboarding/offboarding, desk setups, and access provisioning, including AD group requests, IT Shop access requests, and IAM attestation reviews /liliSupport trading floor operations, including high-priority incident response, trader workstation provisioning, and desk relocations /liliMonitor Windows systems, servers, VDI, and enterprise applications proactively, and maintain asset inventory and device lifecycle (refresh cycles, fault diagnosis, warranty) /liliManage meeting room, AV, and reception technology across shared areas /liliDocument knowledge base articles and relay recurring issues and improvement ideas back to platform owners and senior engineers /li /ulh3What you will bring: /h3ulli2-5 years in a similar role, or strong relevant internships /liliSolid Windows/Microsoft fundamentals (Active Directory, Exchange, MDM tools) and hands‑on hardware/workstation experience /liliStrong problem‑solving skills, a customer‑focused mindset, and the ability to work under pressure and meet SLA targets /liliBasic networking knowledge (firewalls, routing), or a genuine willingness to learn /liliSelf‑motivated, structured, and proactive — comfortable owning issues from start to finish /liliBSc in IT/Computer Science preferred; ITIL, Jira/Confluence, or IAM/access‑management familiarity a plus /liliProficiency in English /li /ulh3Nice to have: /h3ulliAzure/Intune or other cloud experience, /liliExposure to Linux systems and networking, /liliMobile Device Management experience /liliGeneral interest in infrastructure domains like servers, networking, VDI, and virtualization. /li /ulpAt Flow Traders, we acknowledge the importance of open and transparent communication whether it be with our employees, our stakeholders, or our local and global communities. When it comes to salary, Flow Traders uses reliable market research to create base ranges. Where candidates will fall within the range depends on a few different factors including but not limited to level of experience, location, and specific skill set. We also consider ourselves one global team, and to demonstrate that, all employees are eligible to share in the company’s success through an annual discretionary variable remuneration allocated based on company, group and individual performance and contribution. /ppFlow Traders does not accept unsolicited resumes from any professional staffing or search firms. All resumes, and any other information identifying potential candidates, submitted to any employee at Flow Traders via-email, the Internet or directly without a valid and signed search agreement will be deemed free to contact by Flow Traders without any restrictions and no placement fee of any kind will be paid in the event the candidate is hired by Flow Traders. /pp#LI-MM1 /p /p #J-18808-Ljbffr