Customer Success Acct Manager, EU

ppTitle: Customer Success Account Manager (EU) /p pLocation: Europe/ Remote /p pDirect Report: Brian Campbell /p pbCustomer Success Account Manager /b /p pRightHand Robotics (RHR) is reshaping order fulfillment processes by automating item handling in e-commerce, apparel, pharma, health beauty, grocery, third party logistics (3PL) and other industries. RHR’s technology is a software-driven, hardware-enabled solution that enables our robots to fulfill orders by picking and placing everyday items, even those that it has never seen before. /p pRHR is experiencing strong demand for our product, RightPick, in both the US and international markets. We are looking to grow our team with Customer Success Account Managers. This role works closely with the RHR solutions, engineering, support and deployment teams to provide an exceptional technical onboarding and ongoing continuous improvement experience for our customers to allow our systems to reach their ultimate performance metrics and provide ongoing value for our customers. The ideal candidate must be comfortable wearing multiple hats and owning the ramp up and performance refinement phases of our projects- this is not a retroactive support / account role. We like to say the mission of this role is to make customers fall in love with our robots. /p h3You will: /h3 ul liAct as the consistent central point of contact between RHR and our customers/partners, after orders are placed, to ensure project success. /li liMonitor and translate customer needs to the engineering, operations, deployment and support teams at RHR to prioritize appropriate actions to achieve customer satisfaction /li liCoordinate internal and external project management meetings until project meets customer performance and satisfaction goals /li liTrack and present project updates on a routine basis to senior management /li liConduct both in-person and web-based customer onboarding training /li liTrack routine and proactive system performance to monitor account health. /li liUse data driven analytics to steer customer toward the right areas for improvement /li liDevelop process improvements, focusing on smarter, more efficient ways to elevate the customer experience. /li liTravel on average 25-33% (will fluctuate higher and lower depending on project timings) /li /ul h3You have: /h3 ul li3+ years of data analytics for logistics/warehouse operations AND/OR project management/deployment /li liExperience with warehouse operations and preferably each-pick material flows /li liAt minimum, familiarity with warehouse/manufacturing automation equipment /li liExcellent public speaking, writing, presentation, and interpersonal skills /li liStrong analytical and problem-solving skills /li liSelf-motivated with a bias for action /li liExperience delivering client-facing technical training /li liBA/BS Preferred /li /ul h3Bonus /h3 ul liExperience with warehouse automation and understanding of system integrators in the industry /li liFluent in multiple languages /li liIndustrial engineering background /li liSix sigma certified and/or experience with continuous improvement initiatives /li /ul h3We offer: /h3 ul liThe opportunity to make an immediate and visible impact in a frontier industry with lots of potential for growth. /li liPassionate teammates. /li liFlexible vacation and work schedule. /li li401(k) /li liHybrid in-person and remote work environment /li liGenerous premium coverage for medical and dental plans. /li liRobots, galore! /li /ul /p #J-18808-Ljbffr