Customer Support Technician - Medical Devices

pWe are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses, serving over 150 countries. /pbrLees verder om volledig te begrijpen wat deze baan vereist op het gebied van vaardigheden en ervaring. Bent u een goede match, solliciteer dan.brYour rolebrpAs a Field Customer Support Technician for the Netherlands, you are responsible for the installation, analysis, calibration, and repair of high‑end optical and precision mechanical instruments, focusing on network and application management. You work with complex electronic and software systems where the highest level of accuracy is required, acting as a subject‑matter sparring partner for customers and colleagues and contributing to knowledge sharing, innovation and process improvement. /pbrMain responsibilitiesbrullibr/liliAnalyzing and resolving interface and integration issues between multiple instruments and systemsbr/liliPerforming complex diagnostics, repairs, and calibrations on precision mechanical, electronic, and software‑based instrumentsbr/liliSupporting A‑ and B1‑level customers at top‑market level with a proactive and solution‑oriented approachbr/liliExplaining technical causes, backgrounds, and solutions to customers and colleagues to promote knowledge sharingbr/liliActing as a link between colleagues, departments, and suppliers, focusing on knowledge retention and continuous developmentbr/liliDeveloping training materials and delivering training sessions for internal and external customersbr/liliAssessing assignments from the commercial department for technical feasibility and advising on optimal solutionsbr/liliSupporting projects from the preparatory phase through to delivery, including store refurbishments and instrument installationsbr/liliDeveloping and adapting software for integration, maintenance, and innovation purposesbr/liliHandling help‑desk activities: analyzing, logging, and resolving incidents remotely and scheduling service visitsbr/li /ulbrMain requirementsbrullibr/liliHBO level of education, preferably in electronics, IT, or a comparable technical fieldbr/liliExperience with electronic and software‑based systems and resolving integration challengesbr/liliKnowledge of or experience with .NET and/or Microsoft SQL (strong plus)br/liliStrong analytical skills with the ability to approach complex problems holisticallybr/liliStrong communication skills and the ability to clearly explain complex topicsbr/liliCustomer‑oriented, experienced in working with demanding, high‑level customers and handling confidential informationbr/liliExperience in training, education, or knowledge transfer (plus)br/liliAbility to work in a project‑based manner and effectively support internal and external customers, with communication as a key focusbr/liliWillingness to travel and flexible availability within the service areabr/li /ulbrWhat's in it for youbrullibr/liliWorking for a global market leader with iconic brandsbr/liliLearning and development opportunitiesbr/liliCompetitive salary and benefits packagebr/liliHigh level of autonomy and technical responsibilitybr/liliOpportunities to grow within an international organizationbr/li /ulbrDiversity, Equity and Inclusion commitmentbrpWe are committed to creating an inclusive environment for all employees. xgiwjmb We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique. /pbr