Product Specialist - Technical Writer

ph3Overview /h3 pWELCOME TO SITA /p pAt SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. /p pYou’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting‑edge tech to keep operations running like clockwork. We don’t just move the world forward-we’re proud to be recognized as a Great Place to Work® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. /p pAre you ready to love your job? /p pThe adventure begins right here, with you, at SITA. /p h3Purpose /h3 pAs a Technical Writer in the Design and Engineering team, you contribute to the development and delivery of innovative self‑service products used by passengers at airports around the world. You work on real‑world engineering challenges, creating clear technical documentation and training materials across multiple phases of the product lifecycle. /p pReporting to a Senior Product Manager, you work within the Passengers at Airports division, collaborating closely with engineering, product, manufacturing, service, and regulatory teams to help deliver high‑quality, reliable, safe, and maintainable products to the global aviation industry. /p h3What you do /h3 ul liDevelop and maintain clear technical documentation, including installation guides, maintenance manuals, technical specifications, service bulletins, FAQs, and knowledge‑based content. /li liCreate practical procedures for installation, troubleshooting, component replacement, upgrades, repairs, and product retrofits. /li liProduce supporting visual and training content, such as technical diagrams, illustrations, annotated photographs, presentations, and instructional videos. /li liGather, verify, and refine technical information from engineering designs, component data, bills of materials, prototypes, test units, and subject‑matter experts. /li liCollaborate with engineering, manufacturing, product, regulatory, service, support, and customer‑facing teams to ensure documentation is accurate, practical, and aligned with product needs. /li liValidate procedures hands‑on using prototypes or production‑representative units, ensuring instructions are safe, complete, and easy to follow. /li liSupport documentation needed for product safety, regulatory approvals, global market access, design reviews, customer discussions, and engineering updates. /li liManage document reviews, approvals, revisions, publication, traceability, version control, and updates linked to product changes or feedback. /li /ul h3Qualifications /h3 h3About Your Skills /h3 ul liExperience in technical writing, engineering documentation, service documentation, or product training. /li liAbility to translate complex engineering or product information into clear, structured, and easy‑to‑follow content. /li liGood understanding of hardware, mechanical, electrical, or electromechanical products, assemblies, interfaces, and service procedures. /li liExperience creating installation, maintenance, troubleshooting, upgrade, repair, visual instruction, or training content. /li liConfidence working with engineering drawings, component data, bills of materials, prototypes, technical specifications, and subject‑matter experts. /li liAbility to create or support technical diagrams, illustrations, annotated photographs, and instructional videos. /li liStrong attention to technical accuracy, detail, document control, version management, and review workflows. /li liComfortable working hands‑on with prototypes, evolving product designs, and changing priorities. /li liStrong collaboration skills, with the ability to work across engineering, product, manufacturing, regulatory, service, and customer‑facing teams. /li liExcellent written and spoken English. /li /ul h3Education Qualifications /h3 ul liBachelor’s degree or equivalent qualification in technical communication, engineering, industrial design, multimedia, or a related discipline. /li liProfessional certification in technical communication, instructional design, product training, or multimedia production is an advantage. /li liExperience with regulated products, certification‑related documentation, accessibility, safety, or compliance documentation is an advantage. /li liAdditional languages are an advantage. /li /ul h3What We Offer /h3 ul libFlex Week: /b Work from home up to 2 days/week (depending on your team's needs) /li libFlex Day: /b Make your workday suit your life and plans. /li libFlex‑Location: /b Take up to 30 days a year to work from any location in the world. /li libEmployee Wellbeing: /b We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. /li libProfessional Development: /b At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world‑class platforms and programs designed to help you thrive. From bLinkedIn Learning, Microsoft's Enterprise Skills Initiative, /b and bAirport Council International /b available to all employees‑to specialized solutions like bPluralsight /b for technology upskilling, bHarvard Business Publishing /b for people leadership, bStanford /b for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. /li libCompetitive Benefits: /b Competitive benefits that make sense with both your local market and employment status. /li /ul pSITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self‑identify in the application process. /p h3Salary / Compensation Note /h3 pHidden (-999) /p /p #J-18808-Ljbffr