Head of Operations, EMEA

pbRole: /b Head of Operations, EMEA /pbrOm te solliciteren, leest u eenvoudig de volgende functieomschrijving door en zorgt u ervoor dat u relevante documenten bijvoegt.brpbReporting Manager: /b VP of Fulfillment /pbrpbWorking Hours: /b M - F, 9AM - 6PM /pbrpbLocation: /b 100% on site, Oude Meer, North Holland, 1438 BC /pbrpbDepartment: /b Fulfilment /pbrAbout NivodabrpNivoda is on a mission to transform the $350 billion global jewelry industry. We're building the operating system for the industry — a marketplace that connects diamond and gemstone suppliers directly with retailers, giving both sides a faster, more transparent, and more efficient way to trade. Today, Nivoda processes over $300M in annual transactions and continues to grow at an extraordinary pace, with teams based in London, New York, Hong Kong, Mumbai, and beyond. /pbrOur MissionbrpDiamond and gemstone trading has long been plagued by inefficiency, opacity, and exclusivity. Nivoda was built to change that - to democratise access and empower every business, regardless of size or location, to buy and sell with confidence. Independent jewellers are at the heart of this mission. They deserve the same access to quality, pricing, and selection as the biggest players in the industry. That's exactly what we give them. /pbrAbout The RolebrpWe are looking for a highly proactive, operationally sharp, and people-first Head of Operations to lead fulfilment performance across our EMEA region ( NL, UK and ZA). You will be the backbone of our EMEA operations - setting clear expectations, enforcing standards, and driving accountability across intake, QC, shipping, and returns - while building relationships with key suppliers, partners, and carriers. This role bridges hands-on execution with strategic team development, process optimisation, and cross-hub alignment, and requires strong operational judgment, structured thinking, and the ability to thrive in a fast-evolving, high-growth environment. /pbrpThis is a senior, on-site leadership role with full accountability for people, performance, and culture within our EMEA hubs , and an exciting opportunity to build upon an established foundation, mentor a team, and drive results in a high-growth environment. /pbrWhat will you be doing?brOwn EMEA Hub Logistics Fulfilment Performancebrullibr/liliTake full ownership of fulfilment operational KPIs across the NL hub and the wider EMEA network: speed, accuracy, and service levelsbr/liliOwn end-to-end intake, QC, shipping, and returns performance at the NL hub, ensuring adherence to service-level commitmentsbr/liliDrive daily execution across teams while maintaining a strong focus on scalability and process robustnessbr/liliHold direct oversight of the UK and South Africa operations teams, with local leads reporting into this rolebr/liliSet consistent standards, SLAs, and ways of working across the NL, UK, and ZA hubsbr/liliReview weekly operational metrics by function and by hub (intake, QC, shipping, returns, express) and implement improvementsbr/liliManage carrier relationships (e.g. FedEx, UPS, Brinks) across the region, optimising for cost, speed, and reliabilitybr/liliMaintain strong local relationships with suppliers, runners, carriers, and other regional partnersbr/li /ulbrBuild Scale New Workflowsbrullibr/liliLead the rollout and optimisation of new existing fulfilment streamsbr/liliDesign and implement SOPs to support operational complexity and growth across the regionbr/li /ulbrDrive Continuous Improvementbrullibr/liliIdentify bottlenecks and implement process improvements to increase throughput and reduce errorsbr/liliLeverage data to inform decisions and improve operational performance across all EMEA hubsbr/li /ulbrLead Develop the Teambrullibr/liliLead team check-ins (weekly, biweekly, or monthly) across EMEA hubsbr/liliCultivate a positive team culture rooted in accountability, precision, clarity, and growthbr/li /ulbrCross-Functional Cross-Hub Ownershipbrullibr/liliAct as the primary interface between EMEA fulfilment, customer support, supplier teams, and global stakeholdersbr/liliPartner with other Nivoda hubs for cross-hub alignment and contribute insights in WBRsbr/li /ulbrWhat do we need from you?brullibr/lili12+ years in operations, fulfillment, or logistics-based office managementbr/lili10+ years experience in managing or leading teamsbr/liliDemonstrated ability to execute and enforce daily operational workflowsbr/liliProficiency in Excel/Sheets, SQLbr/liliProven ability to translate data into clear insights and recommendations that influence business decisionsbr/liliAbility to investigate problems, identify root causes, and structure data-driven solutionsbr/liliDemonstrable experience using AI tools as part of your day-to-day workflowbr/liliClear, effective communicator and highly organized leaderbr/liliDesire and ability to work in a fast-growing company where processes change continuouslybr/li /ulbrNice to havebrullibr/liliExperience within the diamond, gemstone, or luxury goods industrybr/liliFamiliarity with 3PL providersbr/li /ulbrOur culture and what we offerbrpAt Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability. /pbrOur current benefitsbrullibr/liliA vibrant company culturebr/liliUnlimited holiday allowancebr/liliChance to join and contribute to a company during its exponential expansion phasebr/li /ulbrEqual OpportunitybrpNivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. /pbrpThis is a full time position that's 100% on-site in Oude Meer, the Netherlands. xgiwjmb Unfortunately, we are unable to offer sponsorship at this time. /pbr