Tech Sales Support

pSelect how often (in days) to receive an alert: Create Alert /pbrScroll naar beneden voor een compleet overzicht van wat deze baan inhoudt. Bent u de juiste kandidaat voor deze functie?brpbDiversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance /b /pbrpAt Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. /pbrAbout the role:brpTo provide remote technical support by phone, e-mail, or virtual applications to external and internal customers in an international Medical Capital Equipment environment. The role supports the EMEA region with the highest possible level of End User Services experience. The role is based in the Kerkrade site and provides full technical training from zero. /pbrpbStandard work schedule Monday-Friday 8:30-17:00brThe role is hybrid 3 days in office. /b /pbrYour responsibilities include:brullibr/liliProviding telephone- and email support to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills.br/liliProviding second line Technical Support outside the EMEA region to internal and external customers.br/liliInteracting with external and internal customers via telephone and e-mail, to solve problems related to medical devices, including computer hardware, software, network, and other systems.br/liliDiagnosing, identifying, and isolating customer problems using historical database records to evaluate and prioritize issues.br/liliUtilizing all available technical resources to analyse and formulate plans of resolution to address customer problems.br/liliEscalating unresolved calls to appropriate support specialist or service group and alert management on recurring problems and patterns of problems.br/liliParticipating in on-going training.br/li /ulbrWhat we are looking for:brullibr/liliEducation level: MBO+/HBO level or equivalent, basic technical experience and/or customer support experience is a benefit.br/liliExcellent English and French (C2 level) verbal and writing skill is requiredbr/liliA problem-solving attitude with good communication skills.br/liliFlexible and representative.br/liliComfortable in challenging situations.br/liliGood social and communication skills.br/liliAmbition, eagerness to learn and improve, drive for results.br/li /ulbrWhat we offer you:brullibr/liliAttractive benefits package - very competitive salary (including 8% holiday pay, 13th month and yearly bonus)br/lili30 days of annual leavebr/liliA very good pension schemebr/liliA stock purchase programbr/liliExcellent training/development programmes to influence your careerbr/liliInhouse gym facility (free of charge)br/liliOption to lease a (electric) bicyclebr/liliInspirational colleagues culturebr/liliFast Growing and innovative environmentbr/liliA team-oriented company culturebr/liliInternational opportunitiesbr/li /ulbrAre you ready to take on this challenge?brpDoes this position sound like the next step in your career? We look forward to receiving your application! Join a team that works together to find solutions that make a difference! /pbrpbRequisition ID: /b /pbrpBoston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life byprovidinga broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. xgiwjmb Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological,neurologicaland urological diseases and conditions. Learn more at and follow us onLinkedIn . /pbrpbrbJob Segment: /bTechnical Support, Database, Neurology, Oncology, Technology, Customer Service, Healthcare /pbr