Endpoints Engineer II

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Leadership/Team Quote:

The endpoints team is responsible for managing all user endpoints accessing booking.com systems. This includes Apple / Windows laptops, VDI, Mobile Phones, Enterprise Browsers and Printers. We aim to provide our colleagues with best-in-class, secure, and compliant working capabilities by ensuring all corporate devices are properly managed. Our mission is to deliver a frictionless device experience to thousands of users globally while maintaining strict security standards.

Role Description:

The Endpoints Engineer II helps design, build and maintain the systems that manage our global fleet, containing thousands of user endpoints. 

By collaborating with various engineering and business teams, this role is responsible for helping deliver a compliant and frictionless device experience to our colleagues.

This core role specializes in providing technical guidance and support for Apple devices and systems, along with general support for other endpoint capabilities including Windows, Linux, Mobile, Printing, VDI and Managed Enterprise Browsers. 

Key Job Responsibilities and Duties: 

• Helps design, build and manage the systems that manage our end user devices including laptops, corporate mobile phones, corporate tablets, etc. Taking advantage of automation in order to improve system reliability, scalability and reduce the need for human intervention.

• Delivers a competent level of problem solving and troubleshooting, providing technical guidance in their endpoint category to less experienced engineers in the team and IT support.

• Works with senior engineers along with Security and Compliance to ensure all endpoints are matching global security standards and running compliant applications and operating systems.

• Helps tailor configurations and systems to best suit the different personas that exist within the organization, in order to achieve a frictionless user experience.

• Supports and implements the future vision and roadmap for endpoints.

• Helps coach and mentor new and less experienced members of the team.

• Communicates changes effectively to endpoint users across the business.

• Keeps up to date with market trends, new technologies and conferences in order to bring innovation to the organization. 

Qualifications & Skills:

• Deep understanding of the MacOS platform, including JAMF, MDM / DDM, PlatformSSO.

• Intermediate level of scripting E.G. PowerShell, AppleScript, Bash, Python.

• Experience with global scale deployments across thousands of managed user endpoints.

• Experience supporting escalations for MacOS, including in-depth troubleshooting and resolutions with clear documentation.

• Awareness of enterprise IT infrastructure E.G. Puppet, AWS, Virtualisation, OKTA, Terraform, Windows, Active Directory etc.

• Ability to work independently or as part of a team, under pressure

Benefits & Perks - Global Impact, Personal Relevance:

Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package , as well unique-to-Booking.com benefits which include:

• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave

• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)

• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit 

Inclusion at Booking.com:

Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations. 

Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.” 

We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Application Process: 

This section should provide: 

• Let’s go places together: How we Hire

• This role does not come with relocation assistance.

Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.