AI platforms & Agentic solutions Product Manager - ServiceNow (Global role)

Atos is the Atos Group brand dedicated to AI-powered, secure, end-to-end digital services. Atos designs, develops, and operates critical digital environments that drive performance, resilience and sovereignty, helping public and private organizations worldwide retain control over their data and infrastructures, while meeting regulatory requirements.

With more than 52,000 employees serving over 4,500 clients across 54 countries, Atos helps modernize core IT systems, accelerate cloud and data transformation, strengthen cybersecurity, and deliver secure digital workplace environments to support its clients, its employees and society. Atos also provides consulting and advisory services through its Atos Amplify brand.

A trusted partner in operating complex and mission-critical environments, Atos supports organizations across highly regulated and sovereign contexts.

About Atos Group

Atos Group is a global leader in digital transformation with c. 54,000 employees and annual revenue of c. €7.2 billion, operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris.

The Opportunity

We are seeking an exceptional AI platforms & Agentic solutions Product Manager - ServiceNow.

This is not a traditional Product Management role.

We are looking for a strategic product leader, innovator, and builder who can identify emerging market opportunities, transform cutting-edge AI capabilities into differentiated products and offerings, and help define the future of ServiceNow-powered enterprise transformation.

You will operate at the intersection of

• AI & Agentic AI Innovation
• Product Strategy
• Product Engineering
• Enterprise Transformation
• Human-Centered Design
• Value Engineering
• Commercial Growth

Working closely with Engineering, Architecture, Delivery, Sales, Alliances, GTM, and CTO leadership, you will develop market-leading products and solutions that create measurable business outcomes and competitive differentiation.

Your Mission

Lead the strategy, productization, and commercialization of AI-powered products, platforms, accelerators, and industry solutions built on ServiceNow and the broader AI ecosystem.

You will identify opportunities where AI, automation, workflows, data, integrations, and experience design can be combined to create scalable solutions that customers trust, adopt, and derive measurable value from.

You will help create reusable intellectual property that differentiates Atos in the market while accelerating customer outcomes.

Key Responsibilities

Product Vision & Platform Strategy

• Define product vision, strategy, and roadmap for AI-powered offerings and platform capabilities.
• Identify emerging market opportunities and convert them into commercially viable products.
• Develop industry-specific solutions and reusable intellectual property.
• Drive prioritization and investment decisions based on customer value, market opportunity, and business impact.
• Think in terms of platforms, ecosystems, and reusable capabilities rather than individual features.
• Balance near-term customer outcomes with long-term platform differentiation.

AI Innovation & Product Engineering

• Stay at the forefront of Generative AI, Agentic AI, autonomous agents, enterprise copilots, intelligent automation, and multi-agent systems.
• Rapidly validate ideas through experimentation, prototyping, and customer engagement.
• Work closely with engineering teams to assess feasibility, challenge assumptions, and accelerate innovation.
• Translate emerging AI capabilities into enterprise-grade products and services.
• Help shape platform capabilities around orchestration, memory, context management, governance, integrations, and autonomous execution.

Product & Offering Development

• Develop solution blueprints, accelerators, frameworks, reference architectures, and reusable assets.
• Productize innovation into repeatable offerings that deliver measurable outcomes.
• Establish standards for scalability, governance, security, and value realization.
• Continuously evolve products based on market feedback, adoption patterns, and technology trends.

Commercial Success & Value Creation

• Partner with Sales, GTM, Alliances, and Delivery teams to develop business cases, value propositions, demonstrations, and sales assets.
• Support strategic pursuits, executive workshops, solution shaping, and customer engagements.
• Create compelling narratives that connect innovation to measurable business outcomes.
• Contribute to thought leadership and industry positioning.

Human-Centered Innovation

• Champion consumer-grade enterprise experiences and human-centered design principles.
• Ensure solutions balance automation, intelligence, trust, usability, and adoption.
• Place customer outcomes and business value at the center of product decisions.

ServiceNow AI Platform & Ecosystem Expertise

The ideal candidate should possess a strong understanding of the evolving ServiceNow AI Platform and broader enterprise AI ecosystem, with the ability to identify, shape, and commercialize opportunities across AI-powered workflows, autonomous operations, and intelligent enterprise experiences.

This includes familiarity with

• Generative AI, Agentic AI, and Autonomous Workforce capabilities.
• The ServiceNow AI ecosystem, including Otto, EmployeeWorks, Now Assist, AI Agents, AI Agent Studio, AI Agent Fabric, AI Control Tower, and many future platform innovations.
• Conversational AI, Physical AI, enterprise search, workflow orchestration, and intelligent automation.
• Multi-agent architectures, AI governance, observability, and responsible AI.
• Workflow Data Fabric, enterprise data integration, and AI-powered decisioning.
• API-first architectures, ecosystem integrations, and interoperability across ServiceNow, hyperscalers, and leading AI platforms.

We are not looking for candidates who simply understand individual AI features. We are looking for Product Managers who understand how AI, workflows, automation, data, governance, and human-centered experiences come together to create differentiated products and measurable business value.

Data-Driven Product Leadership

Modern Product Managers make evidence-based decisions.

You will define success metrics, establish adoption frameworks, validate product hypotheses, and continuously optimize products through analytics and experimentation.

Core Competencies

• KPI definition & success measurement
• Product analytics & telemetry
• Experimentation & A/B testing
• Funnel and user journey analysis
• Adoption & consumption analytics
• Value engineering & value realization
• Customer outcome measurement
• Business impact analysis

Required Skills & Experience

Strategic Product Leadership

• Product vision and roadmap development
• Platform strategy and ecosystem thinking
• Product portfolio management
• Market analysis and competitive positioning
• Product and offering commercialization
• Product lifecycle management

AI & Technology Leadership

• Strong understanding of ServiceNow and enterprise workflow platforms
• Generative AI, Agentic AI, and intelligent automation
• AI opportunity identification and commercialization
• API strategy and ecosystem integrations
• Enterprise architecture fundamentals
• AI platform ecosystems including Azure AI, OpenAI, Anthropic, Gemini, and emerging technologies

Commercial & Consulting Excellence

• Value-based selling and value engineering
• Business case development
• Solution and offering design
• Executive storytelling and stakeholder engagement
• Go-to-market planning

Enterprise Transformation

• Enterprise workflow design
• Digital transformation programs
• Productization of services and intellectual property
• Security, risk, governance, and compliance awareness

Qualifications

Required

• 8+ years of Product Management, Offering Management, Innovation Leadership, Product Engineering, Solution Strategy, or related experience.
• Proven experience launching and scaling enterprise products and offerings.
• Experience shipping products in complex, fast-moving environments.
• Strong collaboration across Engineering, Design, Delivery, GTM, and business stakeholders.
• Experience with AI-powered products, Agentic AI, intelligent automation, or enterprise AI platforms.
• Ability to create structure in ambiguity and influence without formal authority.

Preferred

• Experience building or launching Agentic AI or multi-agent solutions.
• Hands-on exposure to prompt engineering, AI orchestration, model evaluation, or domain-specific AI solutions.
• Previous experience in software engineering, architecture, or technical product leadership.
• Experience across industries such as Financial Services, Healthcare, Manufacturing, Telecommunications, Energy, or Public Sector.
• Experience in pre-sales, solution architecture, or value consulting roles.

The AI-Native Builder Mindset

We are looking for Product Managers who build, experiment, and learn.

The strongest candidates

• Actively prototype and validate ideas.
• Use experimentation to de-risk product investments.
• Stay current with frontier AI research, agentic patterns, and emerging technologies.
• Understand orchestrated workflows, agent collaboration, memory, reasoning, and tool usage.
• Translate emerging technology into practical, scalable business capabilities.
• Focus relentlessly on adoption, customer value, and measurable outcomes.

Professional Certifications

ServiceNow Certifications (Highly Desirable)

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow AI Certifications
• ServiceNow Architecture Credentials
• Relevant ServiceNow Product Certifications

Additional Product Management Certifications (Preferred)

Foundation

• Professional Scrum Product Owner (PSPO)
• Certified Scrum Product Owner (CSPO)
• SAFe Product Manager

Advanced

• Pragmatic Institute Product Management