Warehouse Supervisor

About the Company

We are a logistics and transportation company headquartered in Tilburg, the Netherlands, specialising in the transport of automotive parts, with multiple office locations across the country. We are committed to providing efficient and reliable transportation services to the Dutch automotive industry. Our team brings specialist knowledge and industry experience to ensure your goods are delivered safely and on time to their destination — whether long-haul transport or last-mile delivery, we are dedicated to serving our clients.

Key Responsibilities

1. Oversee the day-to-day warehouse operations of the assigned department. Plan and allocate headcount, work tasks, and operational priorities in line with the business plan to ensure all activities are completed safely, accurately, and efficiently.

2. Manage blue-collar employees within the department, including daily scheduling, training, and performance follow-up. Distribute tasks and shifts appropriately to ensure adequate staffing for daily operations; identify and resolve team issues in a timely manner.

3. Handle operational exceptions as they arise, including issues related to goods, systems, inventory, personnel, and transportation. Coordinate with relevant departments promptly, analyse root causes, and drive the implementation of solutions.

4. Monitor departmental KPIs and performance against company-set operational targets, including operational efficiency, accuracy rate, on-time rate, inventory discrepancies, and other relevant metrics. Compile and analyse operational data regularly and report to management.

5. Supervise compliance with the company's Standard Operating Procedures (SOPs), identify process gaps and risks in a timely manner, propose improvement recommendations, and continually enhance operational efficiency and service quality.

6. Proactively identify efficiency and quality issues in warehouse operations; improve overall departmental efficiency through process optimisation, staffing adjustments, and working method enhancements.

Departmental Scope

Depending on the specific role assigned, the Supervisor will be responsible for the operations of one of the following departments:

Inbound:  Receiving, unloading, inspection, and put-away of goods, together with the associated system operations, to ensure timely and accurate inbound completion.

Outbound:  Order picking, goods preparation, packing, and outbound dispatch to ensure orders are fulfilled accurately and on schedule.

Shipment:  Goods despatch, vehicle loading, and transportation handover; coordination of transport arrangements to ensure goods are shipped on time as planned.

Inventory:  Inventory management, inventory accuracy, stock counts, discrepancy investigation, and data maintenance to ensure system inventory aligns with physical stock.

Requirements

• Minimum 1 year of experience in warehousing, logistics, or supply chain; prior experience as a Warehouse Supervisor, Team Leader, or similar management role is preferred
• Strong coordination skills with the ability to plan work tasks and manage staffing levels effectively
• Solid data analysis and problem-solving ability; able to identify issues through KPIs and operational data and drive continuous improvement
• Proficient in Microsoft Excel and standard office software; familiarity with WMS or other warehouse management systems is an advantage
• Strong sense of responsibility and execution ability; comfortable working in a logistics and warehouse environment
• Excellent communication skills and cross-departmental coordination ability
• Proficient in English; Chinese/Dutch is a plus