Field Application Engineer (German Speaking)

ppAt Zerova Technologies, we combine the energy of a startup with the strength of a global enterprise. With over 50 years of expertise in power electronics, we’re at the forefront of EV charging innovation—designing and producing advanced AC and DC charging solutions. /ppOur EMEA headquarters is based in Amsterdam, and we proudly manufacture across multiple countries, with deep roots in Taiwan. We support the region through strong partnerships with fleets, depots, charge point operators (CPOs), service stations, and more. Our agile, fully customized solutions empower our partners’ brands and drive the transition to e-mobility. /ppJoin us and help shape a more sustainable future! /ph3About the role: /h3pAs a Field Application Engineer (FAE) you will play a crucial role in handling all service-related topics and issues in the field. You will support the operation of our installed charger base, ensuring all customer-reported issues are addressed promptly and effectively. Acting as a key point of contact for customers, you will report incidents to the Customer Service head, assess appropriate response actions, and assist where necessary to achieve quick resolution. Your role will also consist of on-site commissioning for our EMEA base and also on-site troubleshooting where necessary. /ph3Main responsibilities /h3h3Client facing: /h3ulliRespond promptly and professionally to customer communications via calls, emails, or WhatsApp regarding charger faults or operational anomalies. /liliEnsure initial acknowledgment or response within 1–2 working days of receiving a customer inquiry. /liliTrack each reported issue through to successful resolution, maintaining detailed case records within Microsoft Dynamics 365 (D365). /liliBuild and maintain a strong, collaborative relationship with the Customer Service team to uphold and continuously improve service quality and customer satisfaction. /li /ulh3Reporting: /h3ulliProvide weekly report and update your direct managers of weekly open issues still outstanding and top issues you have resolved. /li /ulh3Tasks: /h3ulliDefine, maintain, and update Service Level Agreements (SLAs) with customers to ensure performance standards are met and exceeded. /liliOversee Warranty and Spares fulfillment, including spare parts inventory control and integration with warehouse operations. /liliCollaborate with third-party installation and service providers, alongside EMEA Business Development Managers (BDMs) and FAE team lead, to support operations. /liliCreate and manage support cases in our D365 system, ensuring each one is resolved through to completion. /liliPrepare and deliver the weekly reports summary. /liliCoordinate the shipping and logistics of spare parts in partnership with the Operations team. /liliProvide pre-sales and post-sales technical support across customer sites, including environments using low-voltage (LV) and high-voltage (HV) equipment. /liliSupport customers during installation, commissioning, and troubleshooting of systems operating on 230V AC, 3-phase power, and other industrial power infrastructure. /liliConduct on-site evaluations while adhering to strict electrical safety protocols, ensuring safe working practices around live systems. /liliDemonstrated ability to work safely around energized equipment /li /ulh3Requirements: /h3ulliPresentable and professional appearance when representing the company or meeting customers on-site or in the office. /liliExcellent client-facing and internal communication skills, with the ability to build strong working relationships across teams. /liliFluent in German and English, both written and spoken /liliStrong technical understanding of charger products and related systems. /liliRequired to be proficient in using a computer, including SSH terminals, Anydesk, Teraterm/MobaX, updating software and log reading. /liliAdvantage: Formal training or certification in electrical safety (e.g., LV/HV Authorisation, 18th Edition, CP/NP competency, or equivalent industrial safety courses). /li /ulh3What do we offer: /h3ulliCompetitive salary according to your experience. /liliA collaborative, international team based in our Amstelveen office, with a strong presence across Europe and Asia. /liliWork with advanced AC and DC charging technologies. /liliOpportunities for professional growth, learning, and development in the rapidly evolving EV sector. /liliThe opportunity to shape the future of electrification and contribute to a more sustainable world. /li /ul /p #J-18808-Ljbffr