Customer Support Specialist | French

Job description

• Providing support to customers after the onboarding process and following project delivery.
• Acting as the first point of contact for customers in case of any issues (support desk).
• Conducting on-site training for users to ensure they effectively utilize client's systems.
• Managing small follow-up projects, ensuring customer needs are met.
• Safeguarding and sharing knowledge about systems and providing solutions for hardware and software problems.
• Drafting and managing Service Level Agreements (SLAs).
You will handle daily support requests and small customer-focused projects while ensuring customers remain top priority.

Requirements

We are looking for a driven professional.
• No IT background required, but some technical affinity is a big advantage.
• Excellent communication skills, both verbally and in writing, with the ability to explain technical solutions clearly.
• Strong analytical and problem-solving skills with attention to detail.
• Eagerness for professional growth and a proactive, independent work ethic.
• Customer-focused attitude with a commitment to providing excellent service.
• Familiarity with software is a plus.
• Strong French skills are required, and business level of English is required, big plus if you speak Dutch as well.
• 32 or 40 hours per week availability
• You live in the Eindhoven area
Please note that we are unable to provide sponsorship for this role.

Working conditions

Our client offers a range of great benefits:
• Hybrid working after onboarding
• 8.5% holiday allowance
• Direct contract with our client
• Pension scheme to secure your future.
• Working from home allowance
• 26 holidays to make the most of your work-life balance.
• And of course, the opportunity to be part of a  fun, fast-growing, and multicultural organization that values its people.

Company description

Our client is a dynamic and fast-growing global business with over one million daily users worldwide, including top brands.