Front Office Supervisor

JOIN THE STORY. BECOME A FRONT DESK SUPERVISOR AT HOLIDAY INN EXPRESS AMSTERDAM – NORTH RIVERSIDE.brDe onderstaande informatie behandelt de functie-eisen, de verwachte ervaring van de kandidaat en de bijbehorende kwalificaties.brpWould you like to be part of a fast-growing organization where your passion for hospitality can truly shine? We are looking for a Front Desk Supervisor to join our team at the one-of-a-kind hotel the Holiday Inn Express Amsterdam – North Riverside. /pbrHOLIDAY INN EXPRESS AMSTERDAM – NORTH RIVERSIDEbrpThe largest Holiday Inn Express hotel in the BENELUX, Amsterdam - North Riverside offers panoramic city views and effortless service. Just a ferry ride away from the buzzing city center, this hotel blends smart design with friendly hospitality. Working here means joining an adaptive, fun, and professional team focused on seamless guest experiences. /pbrYOUR ROLE AS A FRONT DESK SUPERVISORbrpWe’re searching for an enthusiastic Front Office Supervisor at the Holiday Inn Express Amsterdam to join our team and be part of our exciting venture. It's time to put all your training, education, and preparation into action and lead your team to provide wonderful services to our guests! You’ll be offered the unique opportunity to work side by side with our Front Office Team, learn their roles, and help with running the department. /pbrpAs a Front Office Supervisor, you will be responsible for overseeing the daily operations of the front desk and ensuring that our guests receive exceptional service. In addition, you are open to answering questions, handling complaints, and offering assistance where needed. Together with the Front Office Team, you’re always looking for a personal connection with our guests to make their stay as unique as possible. /pbrWHAT YOU WILL BE DOINGbrullibr/liliSupervise and support the activity of the Reception Teambr/liliEnsure a smooth check-in/out process for all guests in line with our brand standardsbr/liliPerform reviews and keep the reception procedures up to date in accordance with the hotel policybr/liliCarry out Duty Management shiftsbr/liliSupport receptionists in preventing and handling complaintsbr/liliProficient with the hotel facilities, services, and special promotionsbr/liliAcquainted with the hotel security, fire regulations, legislation and safety proceduresbr/li /ulbrWHAT WE OFFERbrullibr/liliA competitive salary based on market standardsbr/liliTravel cost reimbursement and pension contributionsbr/liliA diverse, multicultural, and dynamic work environmentbr/liliDiscounted stays at IHG hotels worldwide and all Odyssey propertiesbr/liliUp to 25 vacation days for a healthy work-life balancebr/liliAccess to Alleo, our internal platform for well-being and developmentbr/liliOngoing training, personal growth opportunities, and priority access to internal vacanciesbr/li /ulbrWHAT WE ARE LOOKING FORbrullibr/liliHBO/ MBO or equivalent level of educationbr/liliMinimum 1 year of experience as Reception Supervisor; experience in Holiday Inn Express hotels is an advantagebr/liliExcellent organizational and leadership skillsbr/liliProactive, adaptable, and independentbr/liliDiplomatic, respectful, and supportive with the company policiesbr/liliAbility to work under pressure, prioritize and meet deadlinesbr/liliExcellent written and spoken English and Dutch is a plusbr/li /ulbrABOUT ODYSSEY HOTEL GROUPbrpWe are Odyssey Hotel Group, one of Europe’s fastest-growing hotel operators, partnering with global brands like Marriott, IHG, and Accor. Our goal is to create unforgettable stories through unique hotel concepts and empowered teams. With more than 750 colleagues across Europe, we are shaping the future of hospitality. /pbrABOUT IHG – TRUE HOSPITALITY FOR GOODbrpAs part of IHG Hotels Resorts, we combine the strength of one of the world’s leading hospitality companies with the unique personality of each of our brands. IHG offers world-class training, clear career development opportunities, and a culture built on care, trust, and inclusivity, empowering you to grow, connect, and make a difference every day. /pbrREADY TO JOIN US?brPLEASE NOTEbrpYou must have the legal right to work in the Netherlands. xgiwjmb We are unable to sponsor visas, or work permits at this time. /pbr