Program Manager

The Program Manager has overall responsibility for the successful delivery of the program implementing a new SaaS-based future-proof Security & Party Master solution. The role focuses on program governance, planning, stakeholder management, vendor management, decision-making, and managing dependencies across business, technology, data, operations, and external parties.
Key Responsibilities The key responsibilities of the Program Manager are:

• Program Governance
  • Develop and maintain the integrated program roadmap.
  • Manage scope, schedule, budget, risks, and dependencies.
  • Monitor critical milestones and drive timely decision-making.
  • Report progress, risks, and key decisions to the Business Owner and Transformation Office.
  • Coordinate multiple projects, workstreams, and vendors within a single program.
  • Define and manage agreements covering:
    • Implementation support;
    • Data migration;
    • Data delivery and onboarding;
    • Service levels, KRI’s KPI’s;
    • Cut-over planning;
    • Hypercare and post-go-live support.
  • Monitor contractual obligations and delivery commitments.
• Target Operating Model
  • Lead the design and implementation of the future operating model.
  • Establish clear roles, responsibilities, and governance processes.
  • Align processes across APG, vendors, and ASP partners.
• Stakeholder Management
  • Connect and align business, operations, data, architecture, and vendor stakeholders.
  • Build support for key decisions and organizational change.
  • Communicate progress, risks, issues, and decisions to senior management.

Required Experience

• Program and Project Management
  • Minimum of 10 years’ experience managing complex transformation programs.
  • Demonstrated experience delivering programs involving multiple projects and vendors simultaneously.
  • Experience with critical transformation initiatives within financial services, asset management, or pension administration is highly desirable.
• Transformation Programs
  • Proven experience leading large-scale organizational change initiatives.
  • Experience with Operating Model transformations.
  • Demonstrated success in coordinating and governing complex business and technology ecosystems.
• Vendor and Delivery Management
  • Experience managing Saas based implementations.
  • Strong contract management and governance experience.
  • Proven ability to hold external suppliers accountable for delivery outcomes.
Desired Competencies
• Strong Program Leader
  • Maintains oversight across multiple parallel initiatives.
  • Effectively prioritizes in a high-pressure environment.
  • Drives timely and effective decision-making.
• Excellent Planner
  • Able to map and manage complex dependencies.
  • Proactively identifies and mitigates risks.
  • Focuses on critical paths, milestones, and delivery objectives.
• Collaborative Leader
  • Brings together business, technology, and external partners.
  • Balances and aligns competing stakeholder interests.
  • Builds trust and credibility at all organizational levels.
  • Excellent stakeholder management
• Results-Oriented
  • Focused on successful implementation and business adoption.
  • Comfortable escalating issues when necessary.
  • Maintains focus on timelines, outcomes, and business objectives.