Forward Deployed Engineer - EMEA

pGitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. /pbrSolliciteer nu, lees de vacaturedetails door naar beneden te scrollen. Controleer of u over de nodige vaardigheden beschikt voordat u een sollicitatie verstuurt.brpThe same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling team members to reach their full potential while collaborating with industry leaders to solve complex problems. /pbrStaff Forward Deployed Engineer, Agentic SDLC - EMEAbrAn overview of this rolebrpGitLab’s Forward Deployed Engineering team is a field-situated product engineering function focused on strategic customer outcomes, artificial intelligence (AI) adoption, and direct contributions to GitLab’s product. This isn't a traditional field engineering, solutions architecture, or professional services role. As a Staff Forward Deployed Engineer, you'll work closely with customers while maintaining the technical standards and contribution discipline of a Staff-level product engineer. /pbrpYou'll work where strategic customer urgency, complex technical ambiguity, and GitLab product execution intersect. You'll partner directly with strategic customers and teams across Product, Engineering, Support, Site Reliability Engineering (SRE), Solutions Architecture (SA), Customer Success Architecture (CSA), Customer Success Management (CSM), and Professional Services. You'll diagnose and resolve high-impact adoption blockers, contribute production-quality fixes and features, and turn what you learn into repeatable patterns for GitLab and its customers. /pbrWhy this role existsbrpStrategic customers sometimes encounter challenges that are too broad, deep, urgent, or cross-functional for any single team to own from start to finish. These challenges may involve product gaps, performance degradation, scale bottlenecks, AI governance, adoption blockers, architectural constraints, Git usage patterns, continuous integration and continuous delivery (CI/CD) complexity, application programming interface (API) automation, security requirements, or operational instability. /pbrpForward Deployed Engineering provides technical stewardship in these moments. The team doesn't simply observe, report, or elevate. You'll engage directly, diagnose the underlying technical problem, collaborate with the right teams, contribute code or technical solutions where appropriate, and transition the outcome into normal ownership once the customer is stable and the learning can be reused. /pbrWhat you’ll dobrProduct contributionbrullibr/liliContribute production-quality code to GitLab’s product and adjacent systems.br/liliDevelop bug fixes, features, integrations, tooling, and performance improvements when strategic customer outcomes require direct engineering work.br/liliWork within GitLab’s product and engineering processes, including issue discovery, merge request creation, testing, review, documentation, and maintainability.br/liliPartner with Product and Engineering so customer-driven solutions support long-term product direction rather than becoming one-off customizations.br/liliTurn blockers discovered in the field into durable product improvements, reference architectures, documentation, and repeatable implementation patterns.br/li /ulbrStrategic technical stewardshipbrullibr/liliEngage with strategically important customers when adoption, retention, executive confidence, or public trust is materially at risk.br/liliDiagnose complex problems across GitLab product behavior, customer architecture, Git internals, CI/CD workflows, API usage, observability, infrastructure, networking, and cloud environments.br/liliCoordinate across Product, Engineering, SRE, Support, SA, CSA, CSM, Professional Services, and customer technical teams to drive resolution from discovery through handoff.br/liliProvide recommendations grounded in data, traces, and systems analysis to improve GitLab usage, workflows, automation, and architecture.br/liliCreate durable outcomes without establishing permanent dependency on Forward Deployed Engineering.br/li /ulbrAI adoption and agentic software development lifecyclebrullibr/liliDrive governed, measurable, and production-oriented adoption of GitLab Duo Agent Platform with strategic customers.br/liliIdentify and resolve AI adoption blockers involving governance, usage controls, auditability, security, compliance, operating models, workflow design, and integrations.br/liliDevelop customer-safe adoption patterns for the agentic software development lifecycle (SDLC), AI-assisted development, intent-based review, AI governance, and human-in-the-loop software delivery.br/liliPartner with Product, Engineering, Field, and Customer Success teams to turn AI adoption learning into reusable guidance and product improvements.br/li /ulbrThought leadershipbrullibr/liliCreate technical narratives grounded in customer experience and product reality that can help shape the industry’s approach.br/liliContribute to Well-Architected Frameworks, whitepapers, webinars, reference architectures, technical strategy memos, and adoption frameworks.br/liliGuide ideas through discovery, formulation, validation, amplification, and adoption across GitLab.br/liliPartner with SA, CSA, Product, Engineering, Marketing, Product Marketing Management, CSM, Support, and executive stakeholders to make technical thought leadership a shared company capability.br/li /ulbrWhat you’ll bringbrullibr/liliStaff-level experience building, operating, or improving complex production software systems.br/liliExperience contributing to large, mature product codebases with high standards for testing, maintainability, performance, and security.br/liliStrong Ruby on Rails or Go experience and the ability to contribute directly to GitLab’s product and adjacent systems.br/liliExperience with AI-assisted software development, agentic workflows, AI governance, model evaluation, context management, prompt and workflow design, or AI adoption in enterprise environments.br/liliExperience diagnosing complex system behavior across application code, data stores, infrastructure, observability, networking, APIs, and customer usage patterns.br/liliDeep knowledge of modern DevSecOps workflows, including Git, merge requests, CI/CD, security controls, compliance needs, and enterprise software delivery.br/liliExperience working with strategic customers or senior technical stakeholders in ambiguous, high-impact situations.br/liliThe ability to coordinate across product, engineering, field, and customer teams without formal authority.br/liliStrong written communication and sound judgment, including the ability to create technical narratives and distinguish reusable product work from customer-specific customization.br/li /ulbrStrongly preferred qualificationsbrullibr/liliDirect experience with GitLab as a platform, including , GitLab Dedicated, or GitLab Self-Managed.br/liliProduction experience with Ruby on Rails, Go, PostgreSQL, Redis, Sidekiq, Vue, TypeScript, Kubernetes, Docker, Linux, or observability tools.br/liliDeep familiarity with Git internals, repository performance, large-scale Git usage patterns, or GitLab Runner behavior.br/liliExperience creating technical thought-leadership materials, such as whitepapers, technical talks, architecture frameworks, requests for comments, public technical writing, or internal strategy documents.br/liliA background in performance engineering, site reliability engineering, platform engineering, infrastructure engineering, or distributed systems.br/liliExperience working in open source or highly asynchronous engineering environments.br/li /ulbrTechnologies and domainsbrpDirectly relevant technologies and domains include: /pbrullibr/liliRuby on Railsbr/liliGobr/liliAI-assisted development and the agentic SDLCbr/liliPostgreSQLbr/liliRedis and Sidekiqbr/liliGit internalsbr/liliGitLab CI/CD and Runner architecturebr/liliKubernetes and containersbr/liliTerraformbr/liliLinux, networking, observability, and performance analysisbr/liliVue and TypeScriptbr/liliAPIs and automationbr/liliDevSecOps governance, security, and compliancebr/li /ulbrWhat this role is notbrpThis role isn't: /pbrullibr/liliA generic field engineering role.br/liliA proof-of-concept factory.br/liliA replacement for Solutions Architecture, Customer Success Architecture, Customer Success Management, Professional Services, Support, SRE, Product, or Engineering.br/liliA customer-specific customization function.br/liliUnbilled Professional Services.br/liliA requirements-gathering role that only escalates to Product.br/liliAn AI evangelism role disconnected from product execution.br/li /ulbrSuccess measuresbrpSuccess in this role may include: /pbrullibr/liliStabilizing strategic customer adoption or retention risks.br/liliFixing product bugs or contributing features.br/liliRemoving AI adoption blockers for strategic accounts.br/liliCreating reusable implementation patterns and transitioning them to long-term owners.br/liliProducing or enabling Well-Architected Frameworks, whitepapers, webinars, or technical narratives.br/liliResolving cross-functional customer challenges without creating permanent dependency on Forward Deployed Engineering.br/liliEquipping Product, Engineering, Support, CSA, CSM, Professional Services, and SA teams with better guidance based on learning from the field.br/liliIncreasing adoption and effective use of GitLab capabilities, especially GitLab Duo and GitLab Duo Agent Platform, in targeted accounts.br/li /ulbrAbout the teambrpThe Forward Deployed Engineering team connects strategic customer needs with GitLab product execution. The team works directly with customers and across GitLab to resolve complex adoption challenges, contribute durable product improvements, and create reusable technical guidance. Its goal is to stabilize urgent situations, improve the product, and transition ongoing ownership to the appropriate team rather than create a permanent dependency. /pbrIdeal candidate profilebrpYou're a Staff-level product or platform engineer who can operate in the field without becoming field-only. You're comfortable reading traces, writing production code, debugging architecture, discussing AI governance, leading a customer technical session, opening a merge request, outlining a whitepaper, and coordinating across teams to achieve a strategic customer outcome. /pbrpYou're not simply a strong communicator with technical awareness. You're a credible engineer with the judgment, presence, and narrative ability to turn customer reality into product contributions, adoption guidance, and company-level thought leadership. /pbrpWe welcome candidates with different backgrounds and levels of experience. Many successful candidates don't meet every qualification. xgiwjmb If you're excited about this role, we encourage you to apply. /pbr