Field Services Engineer

ph3Aftersales Service Engineer, Residential Energy Storage /h3 pMaastricht, Netherlands | Full-time | Office and service centre based with regional travel /p h3About the company /h3 pMy client is a global manufacturer of residential and commercial battery energy storage systems. They design and build integrated home battery solutions, including hybrid inverters, modular battery packs, battery management systems and cloud monitoring platforms, supplied through a network of distributors and installers across Europe, Asia and beyond. /p pWith demand for home batteries rising sharply across the Benelux, driven by changes to Dutch net metering, rising energy prices and wider adoption of dynamic tariffs, they are opening a regional hub in Maastricht. The site will operate as both an office and a service centre, with local spare parts stock, so the team can support installers and homeowners quickly and in person. /p pThis is a founding hire for the Benelux service function, so you will help set the standard for how aftersales is delivered across the region. /p h3Why this role /h3 ul liJoin a well-funded global manufacturer at the start of its Benelux build-out /li liShape service processes, installer relationships and ways of working from day one /li liWork hands on with the latest residential storage and hybrid inverter technology /li liClear route to progress into a senior or lead service role as the team grows /li liDirect exposure to HQ engineering and product teams, so your feedback genuinely shapes the product /li /ul h3The role /h3 pAs Aftersales Service Engineer, you will be the go-to technical expert for installers, distributors and end customers once systems are installed. You will diagnose and resolve issues remotely wherever possible, and get on site when needed, making sure every case is closed quickly and properly. You will also be a key voice in improving product quality and installer capability across the region. /p h3Key responsibilities: /h3 pTechnical support /p ul liAct as first and second line technical support for installers, distributors and end users by phone, email, ticketing system and remote monitoring /li liDiagnose faults across hybrid inverters, battery modules, BMS, communication and monitoring systems /li liUse remote monitoring platforms to analyse system data, identify root causes and push firmware updates /li liEscalate complex cases to HQ engineering with clear, well documented technical evidence /li /ul pField service /p ul liCarry out on-site troubleshooting, repairs, part replacements and commissioning support across the Netherlands, Belgium and nearby Germany /li liSupport installers on complex or first-time installations /li liCarry out system inspections and health checks where required /li liWork safely and in line with local electrical standards and site safety requirements /li /ul pWarranty and RMA /p ul liManage the full RMA and warranty process, from claim assessment through to replacement and return /li liCarry out fault analysis on returned units in the Maastricht service centre /li liMaintain accurate spare parts inventory and coordinate stock with the European warehouse /li /ul pTraining and partner support /p ul liDeliver installer training on installation best practice, commissioning, monitoring apps and firmware updates /li liCreate and maintain local technical guides, FAQs and troubleshooting documentation in Dutch and English /li liBuild strong, trusted relationships with key installer and distributor partners /li /ul pReporting and continuous improvement /p ul liLog all cases, site visits and resolutions accurately in the CRM and service system /li liTrack recurring issues and report quality trends to product and engineering teams /li liContribute to KPIs on response time, first time fix rate and customer satisfaction /li liHelp build and improve service processes as the Benelux hub scales /li /ul h3What you will bring: /h3 ul li2+ years' experience in technical support, field service, aftersales or commissioning within solar PV, energy storage, inverters, EV charging, heat pumps or similar electrical products /li liSolid understanding of residential PV and battery systems, including hybrid inverters, battery modules and BMS /li liConfident with LV electrical fault finding, multimeters and diagnostic tools /li liComfortable using remote monitoring platforms, ticketing systems and CRM tools /li liFluent Dutch and good English, written and spoken /li liFull driving licence and willingness to travel across the region, including occasional overnight stays /li liRight to work in the Netherlands /li liGerman and/or French language skills /li liElectrical qualification (MBO Elektrotechniek or equivalent) and NEN 3140 or similar safety certification /li liExperience with one or more major residential storage or inverter brands /li liKnowledge of Dutch and Belgian grid connection requirements and installation standards /li liExperience delivering training to installers or technical audiences /li liBasic understanding of communication protocols (Modbus, RS485, CAN) and network troubleshooting /li /ul h3Personal attributes /h3 ul liCustomer focused, patient and calm under pressure /li liLogical, methodical problem solver /li liOrganised and able to manage multiple open cases at once /li liSelf-motivated and comfortable working in a new, growing team /li liClear communicator who can explain technical issues to non-technical people /li /ul h3What is on offer /h3 ul liCompetitive salary plus annual bonus /li liCompany vehicle or travel allowance /li liLaptop, phone and full tools and PPE kit /li liHoliday allowance, pension and benefits in line with Dutch employment standards /li liComprehensive product training, including time with HQ engineering /li liGenuine progression as the Benelux service team grows /li /ul h3Hiring process: /h3 ul liConfidential introductory call with me /li liTechnical interview with the regional hiring manager /li liFinal interview, which may include a practical or case-based discussion /li /ul pWe welcome applications from all backgrounds and are committed to equal opportunities. /p /p #J-18808-Ljbffr