Technical Support Engineer (iGaming Provider) (remote)

What are you working on?

• Genres: Casino

Hi! Welcome to Megafair — an international startup provider in the skill-based and slot iGaming niche, where excitement meets intellectual challenge. We create high-quality, innovative gaming products that set new industry standards and captivate players worldwide.

With a truly global team, we work across multiple markets, blending creativity, technology, and expertise to deliver exceptional gaming experiences. Our vision is bold, and our plans are big — this is your chance to join us from the ground up and grow together with a fast-scaling startup.

If you’re ready to be part of a team where every idea matters, challenges inspire, and achievements are celebrated, Megafair is the place to make your mark.

Team size and structure?

40

For which tasks (responsibilities)?

• Provide technical support to partners during integration and post-launch;

• Troubleshoot integration issues and investigate technical incidents;

• Work closely with operators, aggregators, and internal development teams;

• Support new game launches and ensure stable production releases;

• Analyze logs, API responses, and integration behaviour to identify problems;

• Coordinate technical communication with partners until issues are resolved;

• Maintain integration documentation and share technical knowledge internally.

What kind of professional are we looking for?

• 3+ years of experience in technical support, integrations, or game integrations within  the iGaming industry ;

• Experience working on the provider side and communicating with operators, aggregators, or gaming platforms;

• Strong understanding of APIs, REST, JSON, integration flows, logs, network basics, and troubleshooting;

• Experience supporting integrations from technical setup through successful go-live;

• Understanding of game lifecycle, transactions, game rounds, and game logic;

• Ability to investigate issues independently and identify root causes;

• Experience working with Jira, Postman, admin panels, reporting tools, or similar systems;

• Ability to read technical documentation and collaborate closely with developers;

• English level B2+.

Why do we enjoy working here?

• Compensation: competitive salary;

• Tech tools: modern technical equipment;

• Time Off: 20 vacation days, 10 sick days annually;

• Work-Life Balance: flexible remote, options without time tracking;

• Language Learning: reimbursement for foreign language courses;

• Support network: work with a team you can learn from and every day;

• Diversity: we pride ourselves on our international working environment;

• Power supply: compensation for electricity, power banks, generator fuel, etc.;

• Professional Growth: emphasis on internal promotions for career advancement.

The selection process

Interview with Recruiter — Interview with Manager — Interview C-level