Product Owner Guest Technology

ppAs the bProduct Owner for Guest Technology /b, you will lead the evolution of Landal’s guest-facing digital and on‑site technology platforms — ensuring that every interaction, from booking to check‑out, is seamless, intuitive, and memorable. You will own the full lifecycle of the guest technology ecosystem — including mobile apps, digital key access, Smart energy, self‑service kiosks, Point of sales and in‑park connectivity — ensuring these systems enhance the guest journey and support Landal’s brand promise. /p pOperating within the Business Product Technology organisation, you will align technology strategy with the commercial, operations, and digital experience teams. Your mission is to ensure every guest interaction is supported by reliable, secure, and innovative technology solutions that improve convenience, drive satisfaction, and enable operational efficiency. /p h3Wat je gaat doen /h3 pYou will act as the strategic and operational owner for Landal’s Guest Technology platforms. Operating under the Product Lifecycle Management (PLM) framework, you will be accountable for defining and executing the product vision, roadmap, and governance model for all guest‑facing technologies — both digital and physical. /p pYou’ll work closely with Product Owners across PMS, POS, and Commerce, as well as Guest Services, Digital, and Operations teams, ensuring that every product in the guest experience ecosystem works together cohesively. You will also manage and mentor the Guest Technology Business Analyst(s), ensuring clear requirements definition, quality delivery, and continuous improvement. /p pbCore Responsibilities /b /p pbProduct Lifecycle Vision /b /p ul liOwn the vision, strategy, and roadmap for all guest‑facing technology platforms across Landal’s properties. /li liManage the product lifecycle — from ideation and implementation through to optimisation, renewal, or replacement. /li liAlign guest technology innovation with Landal’s strategic goals for guest experience, digital transformation, and operational efficiency. /li liEnsure all guest technology products integrate seamlessly with PMS, POS, CRM, and Digital Commerce systems. /li liDefine product KPIs around guest satisfaction (NPS), usage adoption, reliability, and ROI. /li /ul pbStakeholder Management Governance /b /p ul liAct as the primary liaison between Guest Services, Operations, Digital, and IT for all guest technology topics. /li liRepresent the guest technology roadmap in business reviews, transformation forums, and technology governance sessions. /li liLead roadmap and vendor alignment meetings with strategic partners and internal sponsors. /li liMaintain transparent communication with property teams and ensure feedback loops from on‑site guest usage are embedded in product evolution. /li /ul pbBacklog Delivery Management /b /p ul liPrioritise the guest technology product backlog, balancing guest experience, operational impact, and financial value. /li liCollaborate with Business Analysts and vendors to define epics, user stories, and functional requirements. /li liOversee solution delivery — including configuration, integration, testing, and deployment across multiple sites. /li liValidate new capabilities and ensure they meet both technical and experiential standards. /li liApply Agile methodologies to accelerate feature delivery and maintain iterative improvement cycles. /li /ul pbVendor Partner Coordination /b /p ul liManage vendor relationships for guest‑facing technologies, including Point of Sales, access control, smart energy providers, IoT. /li liEnsure alignment with Landal’s IT strategy, architecture, and security standards. /li liReview vendor SLAs, software updates, and release management processes. /li liNegotiate change requests, enhancements, and new product integrations. /li liCoordinate product roadmaps with external partners to deliver joint innovation (e.g., mobile check‑in, smart room automation). /li /ul pbOperational Excellence Continuous Improvement /b /p ul liCollaborate with Service Managers and Operations to ensure system performance, uptime, and support coverage meet guest expectations. /li liAnalyse usage data, incident trends, and guest feedback to drive improvements. /li liDefine configuration and support standards for guest technology across all properties. /li liChampion a “guest‑first” mindset in the evaluation of all enhancements or new technology investments. /li liExplore emerging technologies (IoT, NFC, voice, AR/VR) to improve guest engagement and efficiency. /li /ul pbPeople Leadership /b /p ul liProvide professional development support for Business Analysts. /li liFoster a culture of accountability, teamwork, and innovation within the guest technology function. /li liPromote collaboration between business and IT teams, ensuring smooth delivery and adoption of guest‑facing solutions. /li liEncourage proactive engagement with guest‑facing teams to identify new opportunities for improvement. /li /ul pbCompliance Risk Management /b /p ul liEnsure compliance with GDPR, data privacy, and security policies across all guest systems. /li liManage vendor adherence to Landal’s IT and data security standards. /li liSupport risk assessments, penetration testing, and audits for guest‑facing systems. /li liMaintain continuity and recovery plans for mission‑critical guest technologies (e.g., access control, payments, connectivity). /li /ul h3Wie je bent /h3 ul li6–8 years of experience as a Product Owner, Digital Product Manager, or Application Owner in hospitality, leisure, or multi‑site operations. /li liProven track record managing guest‑facing technologies (e.g., mobile apps, self‑service kiosks, digital key access, Wi‑Fi, loyalty, or smart room platforms). /li liFamiliarity with hospitality ecosystems and integrations with PMS, POS, and CRM systems. /li liExperience leading Business Analysts and coordinating across multiple technology domains. /li liFamiliarity of IoT, mobile app ecosystems, and digital guest engagement tools. /li liSkilled in Agile product delivery, backlog management, and stakeholder alignment. /li liStrong vendor management, analytical, and communication skills. /li liCustomer‑centric, with a passion for enhancing guest experiences through technology. /li liFluent in English; Dutch or German proficiency is advantageous. /li /ul h3Wat we je bieden /h3 ul liBonus scheme (from scale 15). /li li27 vacation days for a full‑time working week, plus additional ATV hours. /li liFlexibility to work 2 days per week from home, with a home‑working allowance of €2.45 per day. /li liTravel reimbursement: €0.23 per km or 100% public transport coverage. /li liParticipation in the Recreation Pension Fund (shared 50/50 contribution). /li liExtensive training and development opportunities (150+ e‑learnings). /li liPaid parental and maternity leave options. /li liVarious group insurance policies, including free continuous travel insurance for you and your family. /li liAttractive staff booking discounts across the Landal network. /li /ul /p #J-18808-Ljbffr