Process Expert

ppThis role was first posted on 08 July. /p h3Medior Process Expert - Digital and Scalable Operations /h3 h3Organizational Context: /h3 pWith its “Growing the Difference” strategy, ING addresses significant changes impacting the banking industry; from changing customer expectations to FinTechs, regulatory requirements, and digitalization. /p pTo enable the execution of our strategy, ING has established the Digital and Scalable Operations. This team aims to further accelerate the bank’s digitalization and scalability efforts, with a strong emphasis on AI. The team works on the bank’s highest priority assignments and can operate in any area of the bank across the board. /p pIf you want to work at the cutting edge of what’s possible, surrounded by progressive, inspiring, and supportive colleagues, there is no better place to invest your talents than with us. /p h3What Digital and Scalable Operations does: /h3 pWe leverage process knowledge, data-driven insights and new technologies to drive high-impact transformation within the bank. We collaborate across functions to solve complex problems and shape the bank’s future. Examples of our work include: /p ul liShaping and delivering ING’s digital strategy by translating vision into actionable outcomes, such as AI scalable solutions or Straight-Through Processing (STP) processes. With a strong focus on implementation and tangible impact. /li liTranslating ING’s strategy into Target Operating Models or Service Designs for different business lines. /li liDriving process (re)design journeys of customer-facing processes with a focus on operational efficiency, client experience, revenue growth, or risk reduction. /li liRoll out process leadership and E2E process management in a specific domain /li liProviding strategic insights to senior management through developing and measuring digitalization or efficiency metrics. /li liBuild and strengthen our own DSO value propositions to continue providing world-class services. /li /ul h3Your role: /h3 pAs a Process Expert, you are dedicated to drive high-impact transformation within the bank by leveraging your specialized knowledge and approaches in process improvement and digitalization. /p ul liYou support complex change projects and can independently lead assignments of the right complexity. /li liYou analyse complex information, identify the main issues and translate your findings into practical recommendations and actions. /li liYou lead or support the development and implementation of process frameworks, performance measures and KPIs. /li liYou steer or support the execution of (complex) digitalisation and scalability initiatives, intervene where needed and ensure that the intended impact is delivered with the right quality and within agreed timelines. /li liYou identify dependencies and actively collaborate with the right stakeholders needed to deliver results. /li liYou take ownership of your work and raise risks, decisions or dependencies when support or alignment is required. /li liYou strengthen the work of colleagues by sharing expertise, providing constructive feedback and offering on-the-job coaching where relevant. /li liYou contribute to the development of DSO’s methodologies and value propositions by turning experience from assignments into reusable approaches. /li /ul h3We are looking for: /h3 ul liA hands-on professional with a strong can-do mentality, resilience and the ability to work in an environment that is not always fully defined. /li liA proactive professional who works independently and seeks alignment where needed. /li liDemonstrated delivery capability in process improvement, digitalisation or change initiatives, with attention to implementation and impact. /li liAble to select and apply suitable methodologies or frameworks and adapt them to the assignment where needed. /li liCoordination and project management skills for running initiatives or defined workstreams. /li liStrong analytical and problem-solving skills, numerical insight and the ability to develop practical solutions. /li liA willingness to drive process and cultural change and the confidence to challenge existing ways of working. /li liStrong interpersonal, communication and stakeholder management skills for working with (senior) management and operational staff. /li liOrganisational sensitivity and an understanding of the issues, opportunities and dynamics within a large organisation. /li liA collaborative mindset and willingness to learn from more experienced colleagues while continuing to build your own expertise. /li /ul h3Required background and working experience: /h3 ul liAn excellent academic background.4+ years of relevant experience in executing process improvement, digitalisation or change initiatives. /li liExperience working in a global organisation or on projects involving different cultures and maturity levels. /li liExperience working with process frameworks and standards. /li liExperience with process or digitalisation technology, such as Artificial Intelligence, workflows or reporting. /li liExcellent command of English.Knowledge of banking is considered an advantage. /li /ul h3Benefits of working with us at ING /h3 ul liA salary tailored to your qualities and experience. /li liA 40 hour workweek, with the possibility to change that in due time to a 36 a 38 hour workweek. /li li24-27 vacation days depending on contract /li liPension scheme /li li13th month salary /li liIndividual Savings Contribution (BIS), 3.5% of your gross annual salary /li li8% Holiday payment /li liPersonal growth and challenging work with endless possibilities /li liAn informal working environment with innovative colleagues /li liBalance between working from home vs in the office is flexible /li /ul /p #J-18808-Ljbffr