Team Lead High-Tech

ppIn this role as Team Lead, you will collaborate closely with cross-functional teams, including the Customer, Quality engineers, Customer Account Teams, Life cycle management Teams, and other internal stakeholders. Your focus will be on enhancing customer satisfaction and extending the lifetime of our customers’ products by proactively addressing issues, managing service delivery timelines, and implementing continuous improvements within the customer service process. /ppBy fostering a culture of operational excellence, driving cost-effective solutions, and ensuring timely resolution of customer challenges, you will strengthen customer relationships, maximize product performance, and contribute to the long-term success of both the company and its customers. /ph3Key Responsibilities /h3ulliYou will lead support the team of the failure analysis engineers /liliOversee the timely and effective resolution of customer requests, including Root Cause Analysis, repairs, and upgrades /liliTrack and monitor team KPIs, set objectives and ensure alignment with company targets /liliCollaborate with process engineers to implement improvements in customer service specific processes /liliTrain, mentor, and support team members, fostering continuous professional growth and skill development /liliHandle the escalation of complex issues, ensure swift and appropriate resolutions /liliCultivate and maintain strong, long-term relationships with key customers, ensuring customer satisfaction /liliManage inventory, tools, equipment, and personnel to ensure optimal utilization and smooth operations /liliEnsure adherence to safety and quality standards /li /ulh3What we offer /h3ulliPerformance-based salary growth that rewards your results /lili33 vacation days per year, including public holidays+ 13 ADV /liliTime-for-time compensation when working extra hours /liliStrong focus on personal development, supported by a tailored growth and learning plan /liliExtensive career opportunities, with progression across a wide range of functions and projects /liliA young, entrepreneurial, and innovative company culture where initiative is encouraged /liliFree access to the company gym /liliFree lunch, dinner and healthy snacks available every day on-site /li /ulh3What you bring /h3ulliBachelor’s degree in Engineering (such as Electronics), Industrial Engineering Management, or an equivalent field /liliMinimum experience of 3 years in leading (technical) teams and managing performance /liliExceptional communication, organizational, and interpersonal skills /liliAbility to lead and motivate a diverse team while maintaining high service standards /liliStrong problem-solving skills and the ability to make quick, informed decisions /liliAbility to work under pressure and manage multiple tasks in a fast-paced environment /liliProficient English, both written and verbal /li /ul /p #J-18808-Ljbffr